Business Operations Manager

Massed Compute; Northern (KY); Hybrid; USD 120,000 - 210,000; Full time

Benefits offered by this job

Remote-first culture

Market-competitive compensation

Flexible PTO

Health insurance

401(k)

Parental leave

Job summary

Massed Compute is seeking a Business Operations Manager to help turn a fast-moving startup into a more effective, scalable organization. You will span strategy and execution across planning, cross-functional coordination, and decision-making processes to enable faster, higher-quality decisions.

In this role you will build planning models, improve internal processes, drive cross-functional initiatives, and create dashboards that illuminate progress while reducing ambiguity and bottlenecks.

Qualifications

• Strong business judgment and the ability to break ambiguous problems into clear, actionable work.
• A track record of improving how teams plan, coordinate, and execute.
• The ability to move comfortably between analysis, project management, and communication.
• Experience partnering with senior executives and key external stakeholders.
• Strong quantitative skills and comfort building models, tracking metrics, and synthesizing operational data.
• Excellent written and verbal communication, especially when aligning stakeholders with different priorities.
• High attention to detail without losing sight of the bigger picture.
• Comfort operating with limited structure while creating structure for others.
• Strong ownership and follow-through; you reliably push important work to completion.
• Fluency with AI tools and excitement about using them to improve the way a company operates.

Responsibilities

• Build and improve the company operating system. Create and maintain the planning, reporting, and decision-making rhythms that help the business run smoothly
• Drive cross-functional initiatives. Help move important work across teams by clarifying owners, timelines, dependencies, and risks
• Support strategic planning. Translate company goals into operating plans, track progress against them, and surface tradeoffs early
• Improve internal processes. Identify bottlenecks in how we work and design better ways to operate across functions such as GTM, product, infrastructure, finance, and recruiting
• Build decision support. Develop analyses, dashboards, models, and materials that help leadership make higher-quality decisions faster
• Increase execution visibility. Make it easier to understand what is happening across the business, what is off track, and where intervention is needed
• Partner with leadership. Work closely with company leaders on special projects, operational priorities, and high-importance initiatives
• Keep the company aligned. Ensure important information, decisions, and action items do not get lost between teams
• Bring leverage through AI and automation. Use AI tools and lightweight automation to reduce manual work, improve workflows, and increase team productivity

Skills

Business judgment

Strategic planning

Project management

Cross-functional collaboration

Stakeholder management

Data analysis

Communication

AI tools familiarity

Automation mindset

Ownership

Education

Bachelor's degree or equivalent

Tools

AI tools (Claude, Codex)

Dashboards / reporting systems

Cloud infrastructure knowledge

Job description

Build the GPU cloud that AI teams actually want to use.

Think it. Build it. Ship it.

We own and run our own NVIDIA infrastructure, so the people who build here work close to the hardware and close to the customer. That is the promise we make to customers, and it is how the work happens here.

Business Operations Manager

Location

Remote - United States

Employment Type

Full time

Location Type

Remote

Department

Strategy & Operations

About Massed Compute

Massed Compute is building a modern GPU cloud platform for AI and high-performance compute workloads. Customers choose us when they need high-performance infrastructure with more flexibility, visibility, and support than they get from traditional options. Our work sits at the intersection of AI infrastructure, product design, systems thinking, and customer obsession.

About the role

Massed Compute is looking for a business operations manager to help turn a fast-moving company into a more effective, scalable one.

You'll work across the business on the operating rhythms, planning processes, and cross-functional coordination that help teams move faster with better judgment. That means building clarity where things are messy, creating structure where structure is missing, and helping leadership make decisions with a stronger grasp of tradeoffs, priorities, and execution risk.

This is a highly leveraged role for someone who enjoys moving between strategy and execution. On any given week, you might be building a planning model, improving an internal process, driving a cross-functional initiative, preparing materials for an important decision, or helping close gaps between commercial, product, infrastructure, and finance priorities.

We're looking for someone who is analytical, organized, practical, and unusually strong at making things run better. You should be comfortable with ambiguity, able to earn trust across functions, and motivated by the idea of being a force multiplier for a lean, ambitious team.

What success looks like

In your first 8-12 months, you will have improved the company's operating cadence, brought more structure to planning and prioritization, made key cross-functional work easier to execute, and helped leadership spend less time chasing information and more time making good decisions.

Critically, you will have helped us replace ad hoc coordination with lightweight systems that increase speed, visibility, and accountability without creating bureaucracy.

Responsibilities

Build and improve the company operating system. Create and maintain the planning, reporting, and decision-making rhythms that help the business run smoothly

Drive cross-functional initiatives. Help move important work across teams by clarifying owners, timelines, dependencies, and risks

Support strategic planning. Translate company goals into operating plans, track progress against them, and surface tradeoffs early

Improve internal processes. Identify bottlenecks in how we work and design better ways to operate across functions such as GTM, product, infrastructure, finance, and recruiting

Build decision support. Develop analyses, dashboards, models, and materials that help leadership make higher-quality decisions faster

Increase execution visibility. Make it easier to understand what is happening across the business, what is off track, and where intervention is needed

Partner with leadership. Work closely with company leaders on special projects, operational priorities, and high-importance initiatives

Keep the company aligned. Ensure important information, decisions, and action items do not get lost between teams

Bring leverage through AI and automation. Use AI tools and lightweight automation to reduce manual work, improve workflows, and increase team productivity

Qualifications

You may be a good fit if you have…

Strong business judgment and the ability to break ambiguous problems into clear, actionable work

A track record of improving how teams plan, coordinate, and execute

The ability to move comfortably between analysis, project management, and communication

Experience partnering with senior executives and key external stakeholders

Strong quantitative skills and comfort building models, tracking metrics, and synthesizing operational data

Excellent written and verbal communication, especially when aligning stakeholders with different priorities

High attention to detail without losing sight of the bigger picture

Comfort operating with limited structure while creating structure for others

Strong ownership and follow-through; you reliably push important work to completion

Good instincts for when a process needs more rigor and when simplicity is the better answer

Fluency with AI tools and excitement about using them to improve the way a company operates

Desired background (we encourage you to apply even if you don't check every box)

Typically 5-10+ years of professional experience in business operations, strategic operations, chief of staff, consulting, finance, program management, or a similarly high-responsibility role. We care more about scope and results than years of experience.

Experience at a high-growth technology company, rapidly scaling startup, or similarly demanding environment

Experience working across multiple business functions and influencing outcomes without relying on formal authority

A bachelor's degree or equivalent combination of education, training, and experience

Have worked closely with founders or senior executives on company planning and operations

Have experience in cloud infrastructure, AI, developer tools, or another technical market

Have built dashboards, reporting systems, or internal tools that improved company execution

Are fluent with AI tools such as Claude, Codex, and related workflow automation tools

Have a background in consulting, banking, investing, or financial services paired with evidence you can operate effectively inside a company

Have an MBA from a competitive program

We are a lean, ambitious team operating in one of the most important technology markets in the world. If you want ownership, pace, and the opportunity to do career-defining work alongside practical, high-agency teammates, MassedCompute is a great place to build.

Market competitive compensation

We are a remote-first company. You'll get a stipend to dial in your setup and additional opportunities to connect with your peers during periodic in person team gatherings

Flexible PTO policy with the expectation that you take the time you need to recharge

100% coverage of medical, dental, and vision insurance for employees, 30% of premiums for dependents, plus a tax-advantaged Flexible Spending Account

Company-facilitated 401(k) retirement plan

Parental leave for all new parents

Massed Compute is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Why the work matters

AI teams need compute today, and we give it to them.

Real infrastructure

We are an NVIDIA Preferred Partner running current data center GPUs in Tier III facilities, with SOC 2, GDPR, and HIPAA compliance behind the platform.

Real customers

Researchers, studios, startups, and enterprise teams run production work on Massed Compute every day. What you build reaches them the week you ship it.