Business Operations Associate

Mach9 Robotics Inc.; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity ownership in Mach9

Medical, dental, vision coverage (100%

401k

Unlimited PTO and 8 paid holidays

Office lunches

AI tool credits

Job summary

Mach9 is hiring two Business Operations Associates to own key processes, solve new operating problems, and help the company scale. This is a hands-on, in-office role reporting to the Head of Business Operations and Finance, with responsibilities spanning finance, sales, customer support, revenue operations, and more.

You’ll identify opportunities to automate and improve workflows, build reporting and dashboards, and manage projects across the organization to enable Mach9’s growth.

Qualifications

• 3+ years of work experience in business operations, consulting, finance, strategy, or another highly analytical and execution-oriented environment.
• A bachelor’s degree, ideally in a quantitative field such as statistics, finance, economics, engineering, computer science, mathematics, or another STEM or analytical discipline.
• Strong analytical and problem-solving skills. You can use data to understand an ambiguous problem, form a point of view, and decide what to do next.
• A strong bias toward action. If something is your responsibility, you make sure it gets done rather than waiting for a perfect playbook.
• Curiosity about AI and new tools, with an instinct to experiment with ways to automate work, improve your analysis, and make yourself more productive.

Responsibilities

• Run recurring operating processes across areas such as order forms and quote-to-cash, billing, accounts receivable, variable compensation, customer setup, and customer operations.
• Build and maintain reporting, dashboards, OKRs, and analysis that help the company understand what is happening and make better decisions.
• Take ambiguous operating problems, determine what is happening, identify what needs to change, and drive the solution through execution.
• Turn solutions into working processes, including workflows, systems, documentation, controls, and recurring execution.
• Run manual or imperfect processes while identifying opportunities to simplify, improve, automate, or eliminate unnecessary work.
• Provide general project management and problem-solving across the company.

Skills

Business operations

Analytical thinking

Data analytics

Problem solving

Bias toward action

Education

Bachelor's degree in STEM or quantitative field

Tools

Spreadsheets

Job description

About Mach9

Every road, fiber route, transmission line, and data center starts with a survey. A surveyor measures the world, then turns those measurements into the CAD blueprint engineers build from. Mach9 makes AI CAD software for civil engineering that helps surveyors create the blueprint drawing in a fraction of the time.

The fact is simple: infrastructure software hasn't had a major breakthrough since the 1980s. Critical infrastructure projects are still being designed through decades-old software and disconnected workflows. Mach9 is betting AI-assisted drafting and surveying workflows are the missing link towards making infrastructure projects progress at the speed and scale the world needs.

Mach9 is backed by Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more.

About the Position

Mach9 is hiring two Business Operations Associates to own key processes, solve new operating problems, and help the company scale.

This is a doer’s role. You’ll often do something by hand several times, understand exactly how it works, and then decide what should be automated, systematized, or improved, all at Mach9 speed. You will solve problems across finance, sales, customer support, revenue operations, and other parts of the company.

This is a 100% in-office position with no hybrid option. You will report to the Head of Business Operations and Finance.

Your responsibilities will include:

• Run recurring operating processes across areas such as order forms and quote-to-cash, billing, accounts receivable, variable compensation, customer setup, and customer operations.

• Build and maintain reporting, dashboards, OKRs, and analysis that help the company understand what is happening and make better decisions.

• Take ambiguous operating problems, determine what is happening, identify what needs to change, and drive the solution through execution.

• Turn solutions into working processes, including workflows, systems, documentation, controls, and recurring execution.

• Run manual or imperfect processes while identifying opportunities to simplify, improve, automate, or eliminate unnecessary work.

• Provide general project management and problem-solving across the company.

About You

You are a Swiss Army knife—a generalist who is comfortable jumping into whatever the business needs, figuring out how it works, and making it better. You dream in spreadsheets and justify your thinking with numbers. You are analytical, practical, and comfortable rolling up your sleeves to do the work yourself.

You should have:

• 3+ years of work experience in business operations, consulting, finance, strategy, or another highly analytical and execution-oriented environment.

• A bachelor’s degree, ideally in a quantitative field such as statistics, finance, economics, engineering, computer science, mathematics, or another STEM or analytical discipline.

• Strong analytical and problem-solving skills. You can use data to understand an ambiguous problem, form a point of view, and decide what to do next.

• A strong bias toward action. If something is your responsibility, you make sure it gets done rather than waiting for a perfect playbook.

• Curiosity about AI and new tools, with an instinct to experiment with ways to automate work, improve your analysis, and make yourself more productive.

Mach9's team is smart, driven, ambitious, and committed to building a category-defining company. This role offers unusually broad exposure to how a fast-growing company actually operates—and the opportunity to make meaningful parts of it work better.

Compensation & Benefits

Mach9 offers a competitive compensation package that includes:

• Competitive salary: $120k to $150k, based on experience

• Equity ownership in Mach9

• 100% employee coverage for medical, dental, and vision

• 401k

• Unlimited PTO and 8 paid holidays

• Daily office lunch and snacks

• Unlimited Cursor, ChatGPT, and Claude credits

• Monthly team offsites: Go-karting, Topgolf, etc.