Business Operations Associate

CarMax Business Services; Missouri; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Holiday premium pay

Training & mentoring opportunities

Job summary

CarMax is hiring a Business Operations Associate to support store operations by processing sales, auctions, and appraisals with precision. The role emphasizes customer service, attention to detail, and teamwork in a fast-paced environment.

You will handle cash management, audit critical documents, and communicate clearly with customers and internal teams while upholding CarMax’s integrity and transparency. Safety and compliance are emphasized throughout daily tasks.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational skills and multitasking in a deadline-driven environment.
• Proficiency in Microsoft Office and basic data-entry systems.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Data entry accuracy

Organizational skills

Microsoft Office

Communication skills

Lifting up to 20 lbs

Job description

7210 - Jackson - 597 E Beasley Rd, Jackson, Mississippi, 39206 CarMax, the way your career should be!

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.


• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.


• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.


• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.


• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.


• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.


• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.


• Strong organizational and multitasking skills in a deadline-driven environment.


• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.


• Effective verbal and written communication skills for customer and team interactions.


• Ability to lift up to 20 lbs and work on your feet for extended periods.


• Commitment to confidentiality, integrity, and adherence to CarMax policies.


• Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Salary

The hourly rate for this position is: $15.00 - $21.00

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.


• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.


• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.


• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.


• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.


• For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the Fortune 100 Best Companies to Work For.