Business Operations Associate

Grand River Aseptic Manufacturing, Inc.; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits from day 1 (medical, dental,

401(k) vesting from day one

Paid volunteer time (16 hours/year)

Paid time off up to 104 hours/year

Wellness time off

10 paid holidays

Job summary

Grand River Aseptic Manufacturing, GRAM, is seeking a Business Operations Associate to translate client demand into actionable production and operational plans. This onsite role collaborates with the Director of Business Operations and cross-functional teams to ensure timely batch release and delivery of customer commitments.

You will maintain forecasting tools, develop dashboards, and monitor schedules while identifying risks and improvement opportunities.

Qualifications

• Training or education in project management or equivalent knowledge and experience.
• Demonstrated leadership working with teams.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.
• Bachelor’s degree preferred.
• 1+ year related work experience in manufacturing preferred.
• Experience in a pharmaceutical environment preferred.
• Familiarity with project management techniques, timelines, tools, and software preferred.

Responsibilities

• Assist with the collection, organization, and maintenance of operational, production, and customer demand data.
• Support the preparation of reports, dashboards, and performance metrics for leadership review.
• Update and maintain planning tools, Smartsheets, and business systems to ensure data accuracy.
• Monitor and track production schedules, batch release activities, and customer commitments.
• Coordinate meetings, document action items, and follow up on assigned tasks to support production readiness and batch release activities.
• Work with cross-functional teams to gather information and ensure timely communication of operational updates.
• Support the tracking of key business metrics and identify data discrepancies for escalation.
• Assist in the preparation of presentations and reports for departmental and leadership meetings.
• Help identify scheduling conflicts, delays, or operational issues and communicate them to the appropriate team members.
• Respond to routine requests for operational data, reports, and status updates.
• Build collaborative relationships with internal stakeholders to support efficient execution of business objectives.
• When required, attend and facilitate regular status meetings with cross functional internal stakeholders followed up with meeting agendas and minutes.
• Assist in the creation and participation of delivering well-organized presentations.
• Resolve and/or escalation issues in a timely fashion.
• Identify opportunities for improvement and make constructive suggestions for change.

Skills

Project management

Leadership

Microsoft Word

Excel

Outlook

Education

Bachelor's degree

Tools

Smartsheets

Job description

Description

Business Operations Associate

Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do you thrive in fast-paced environments where agility, adaptability, and high standards go hand in hand? Are you driven to make a meaningful impact, whether through your work, your support of others, or your commitment to your community? Are you motivated by a disciplined, science-based approach that ensures consistent excellence, safety, and integrity in everything you do? If these statements resonate with you, Grand River Aseptic Manufacturing (GRAM) welcomes you to apply to join our community of dedicated individuals improving lives every day!

Overview of this Position:

The Business Operations Associate supports the execution of business operations strategies by helping translate client demand forecasts into actionable production and operational plans. Work closely with the Director of Business Operations, assist in coordinating activities that support revenue realization, timely batch release, and the successful delivery of customer commitments. The Business Operations Associate is a detail-oriented professional with strong analytical, organizational, and communication skills. Support production and release planning processes, maintain forecasting and reporting tools, track critical action items, and identify potential risks or constraints that could impact revenue, customer service, or operational efficiency. This is a fully onsite position.

Non-Negotiable Requirements:

• Training or education in project management or equivalent knowledge and experience.
• Demonstrated leadership working with teams.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.

Preferred Requirements:

• Completion of a bachelor’s degree.
• A minimum of 1-year related work experience in a manufacturing industry is preferred.
• Experience in a pharmaceutical environment preferred.
• Familiarity with project management techniques, timelines, tools, and software preferred.

Responsibilities Include (but are not limited to):

• Assist with the collection, organization, and maintenance of operational, production, and customer demand data.
• Support the preparation of reports, dashboards, and performance metrics for leadership review.
• Update and maintain planning tools, Smartsheets, and business systems to ensure data accuracy.
• Monitor and track production schedules, batch release activities, and customer commitments.
• Coordinate meetings, document action items, and follow up on assigned tasks to support production readiness and batch release activities.
• Work with cross-functional teams to gather information and ensure timely communication of operational updates.
• Support the tracking of key business metrics and identify data discrepancies for escalation.
• Assist in the preparation of presentations and reports for departmental and leadership meetings.
• Help identify scheduling conflicts, delays, or operational issues and communicate them to the appropriate team members.
• Respond to routine requests for operational data, reports, and status updates.
• Build collaborative relationships with internal stakeholders to support efficient execution of business objectives.
• When required, attend and facilitate regular status meetings with cross functional internal stakeholders followed up with meeting agendas and minutes.
• Assist in the creation and participation of delivering well-organized presentations.
• Resolve and/or escalation issues in a timely fashion.
• Identify opportunities for improvement and make constructive suggestions for change.

Full job description available during formal interview process.

What Sets GRAM Apart from Other Employers:

BENEFITS starting day 1: Medical, prescription, dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying a portion of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums!

Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year!

PAID TIME OFF: You choose how to use this time for your vacation, sick, or mental health needs! PTO: Full-time employees accrue up to 104 hours of paid time off per calendar year, with this amount being prorated your first year. WELLNESS TIME OFF (WTO): In addition to PTO, employees earn 1 hour of wellness time off for every 30 hours worked, to use how you choose.

PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility!

PAY: Depends on Experience and is discussed during the interview process.