Business Operations and Growth Lead

airbnb, Inc.; Northern (KY); On-site; USD 168,000 - 203,000; Full time

Benefits offered by this job

Bonus potential

Equity

Employee Travel Credits

Job summary

Airbnb, Inc. is seeking an experienced leader to join the Global Markets team, driving growth and optimization across the Americas.

You will define problems, own end-to-end cross-functional initiatives, and measure impact with data from multiple sources.

Reporting to the Director, Programs and Business Operations, you will present concise narratives to senior leaders during reviews.

Qualifications

• 10+ years of work experience in data modeling, analytics and project management.

Responsibilities

• Align functions to regional objectives with the Director, Regional Business Operations and Growth.
• Own end-to-end cross-functional initiatives from problem statement to solution.
• Lead weekly cross-functional project meetings with field and online operations, marketing, product, legal.
• Analyze macro/micro trends using internal and external data sources and present insights to leadership.
• Deliver concise performance narratives in weekly, monthly, and quarterly reviews to senior leaders.

Skills

Data modeling

Business analytics

Project management

Storytelling

Cross-functional collaboration

Communicator

Tools

Excel

SQL

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.

The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.

The Difference You Will Make:

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations.

A Typical Day:

• Align all functions to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track.
• Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.
• Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews

Your Expertise:

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment.
• A proven bias to action and ability to own a project from conception through to post-mortem.
• Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.
• A familiarity with AI, AI data analysis and AI tools would be considered an asset.
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.
• A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Experience implementing and scaling initiatives across globally dispersed teams.
• Experience working cross-functionally with multiple departments.
• Hands-on approach, getting things done fast.
• Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$168,000 — $203,000 USD

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.