Business Operations & Analytics Manager

Diligentcorporation; New York (NY); Hybrid; USD 114,000 - 142,000; Full time

Job summary

Diligentcorporation is looking for a Business Operations & Analytics Manager to join the Office of the CEO. This hybrid role focuses on governance and AI transformation.

The ideal candidate will manage multiple initiatives effectively, ensuring strong communication with senior stakeholders. Qualifications include a Bachelor’s degree and at least 2 years of relevant experience. The role offers a salary range of $114,000 – $142,000 USD.

Qualifications

• 2+ years in business operations, program coordination, or analytics.
• Ability to manage multiple workstreams systematically.
• Strong proficiency in creating documents for senior stakeholders.

Responsibilities

• Support strategic initiatives involving governance and AI transformation.
• Track cross-functional execution and maintain key initiative momentum.
• Improve core governance processes, including ESG-related reporting.

Skills

Organizational skills

Communication skills

Process improvement

AI enthusiasm

Excel

PowerPoint

Education

Bachelor’s degree

Job description

Overview

Diligent is seeking a Business Operations & Analytics Manager to join the Office of the CEO, reporting directly to the SVP of AI Transformation & Strategic Programs. This high‑impact, highly visible role focuses on governance, ESG‑related processes, and AI transformation.

Responsibilities

• Support strategic and operational initiatives led through the Office of the CEO, with a focus on governance and reporting processes and AI transformation priorities.
• Help drive cross‑functional execution by tracking workstreams, following up with stakeholders, surfacing risks and dependencies, and maintaining momentum on key initiatives.
• Document, organize, and improve core governance processes, including ESG‑related reporting and internal operating cadences.
• Identify opportunities to streamline work through process improvement, workflow standardization, automation, and AI‑enabled ways of working.
• Support AI transformation efforts by helping track use cases, capture progress, coordinate stakeholders, and enable adoption across the business.
• Partner with the CEO, Chief of Staff, Apps & Analytics team, and functional plan owners to prepare materials, synthesize updates, and support leadership visibility into progress against company priorities and OKRs.

Qualifications

• Bachelor’s degree required.
• Approximately 2+ years of professional experience in business operations, program coordination, consulting, analytics, project management, or a related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple workstreams and follow through consistently.
• Excellent written and verbal communication skills, including ability to create clear documents, summaries, and updates for senior stakeholders.
• Intellectual curiosity, sound judgment, and a strong desire to learn quickly in a fast‑paced environment.
• Genuine enthusiasm for AI, including a willingness to experiment with tools and apply them to improve day‑to‑day work.
• Comfortable traveling up to 25% of the time.
• Exposure to governance, ESG, board‑related, or executive reporting processes (preferred but not required). 
• Experience supporting cross‑functional programs or operating cadences in a matrixed organization (preferred).
• Familiarity with process mapping, workflow documentation, dashboards, or automation opportunities (preferred).
• Experience using AI tools to improve research, documentation, analysis, or productivity (preferred).
• Strong proficiency in Excel and PowerPoint is a plus.

Salary

US pay range: $114,000 – $142,000 USD.

Location & Work Model

This hybrid role expects the employee to work onsite at least 50% of the time in a Diligent office within commuting distance.

EEO and Accommodation Statement

We are a drug free workplace. Diligent is an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, contact [e-mail].