Business Operations Analyst - Missing Persons (DPS #73249)

New Mexico Department of Justice; Santa Fe (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

New Mexico Department of Justice – Law Enforcement Records Bureau seeks a Business Operations Analyst for the Missing Persons unit. You will support cross-agency data sharing, oversee records workflows, and help maintain public-facing missing persons information portals.

The ideal candidate has law enforcement/criminal justice experience, strong problem solving and policy auditing skills, and the ability to coordinate outreach with statewide agencies.

Qualifications

• High School diploma or Equivalency required; two years of related office administration or similar experience may substitute for the required experience.
• Curriculum and policy auditing experience is preferred.
• Law Enforcement / Criminal Justice experience is beneficial.
• Media, social media and stakeholder relations experience is advantageous.

Responsibilities

• Research, comprehend, and apply NM statutes to collect and disseminate missing persons information.
• Manage outreach to NM law enforcement and civil agencies; train stakeholders; coordinate with national organizations.
• Communicate with NCIC on missing persons data exchanges; ensure data quality; maintain the DPS missing persons website.
• Plan, coordinate, and participate in outreach events across New Mexico.

Skills

Problem Solving

Critical Thinking

Media relations

Stakeholder relations

Policy auditing

Curriculum development

Education

High School diploma or Equivalency

Job description

Job Title Business Operations Analyst - Missing Persons (DPS #73249)

For more Job Requirements & Classification Description:

The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include the Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS. While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure.

Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter.

Missing Persons team. This unit receives and processes missing persons reports from law enforcement agencies. Missing persons are recorded in central state and national databases for cross-collaboration in their recovery. Staff update and maintain the public-facing DPS missing persons website for New Mexico. Additionally, they assist with public alerts and participate in public, community events to promote missing persons awareness.

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?

The Missing Persons Clearinghouse maintains a centralized file for exchange of information on missing persons and unidentified human remains. They gather information and facilitate intrastate communication with federal, national, and international law enforcement agencies. They comply with Chapter 29, Article 15 NMSA 2011/Missing Person Information Clearinghouse. They interpret applicable statutes, policy, procedures or regulations for drafting correspondence, final reports and training related to missing persons; assist NCIC with missing persons entries audits. Liaise with local, state, federal officials as well as public, civic, nonprofit, and private agencies to disseminate information. Keep abreast of changing policies, laws, regulations, and national trends. Coordinate activities between local, state, and federal, and private programs.

How does it get done?

• Research, comprehend, and utilize New Mexico Statutes Annotated Chapter 29 Section 15 and 15A to collect, process, maintain and disseminate accurate and complete information on missing persons. (40%)
• Manage outreach to all New Mexico law enforcement and civil agencies; develop and train stakeholders; partner with national organizations to exchange missing persons information. (40%)
• Per NMSA 29-15-3 (C) communicate with the National Crime Information Center (NCIC) on exchange of missing persons information; quality control of data; maintain DPS Website for missing persons, etc. (10%)
• Plan, coordinate and participate in multiple outreach events throughout New Mexico. (10%)

Who are the customers?

General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.

Ideal Candidate

• Chapter 29, Article 15 NMSA 2011 / "Missing Person Information Clearinghouse".
• Law Enforcement / Criminal Justice experience.
• Media, social media and stakeholder relations.
• Curriculum and policy auditing experience.
• Problem Solving / Critical Thinking.

High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Successful employment is contingent upon passing a national fingerprint-based background check prior to employment. Continued employment requires a felony-free record, in compliance with the CJIS Security Policy. Statewide travel is required. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico.

Working Conditions

This position is based in an office environment, involving extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel is required.

Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements.