Business Operations Analyst

USI Holdings Corporation; Virginia Beach (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

USI, Inc. in Virginia Beach seeks a Business Operations Analyst to support the Accounting Center through communications, training, reporting, and process improvements.

You will develop internal communications, maintain SharePoint sites, manage onboarding content, coordinate meetings, and produce dashboards for performance review. The role requires 2–5 years of related experience, a Bachelor’s degree in a related field, strong Excel and Power BI skills, and the ability to manage multiple

Qualifications

• 2–5 years of experience in business communications, training, or a related field.
• Bachelor’s degree in a relevant field is preferred; significant experience may substitute.
• Knowledge of general accounting principles and insurance brokerage context is a plus.

Responsibilities

• Develop, execute, and maintain communications for internal clients and Accounting Center staff.
• Maintain internal and external SharePoint sites.
• Develop and manage the Accounting Center newsletter with stakeholders.
• Coordinate operational meetings with agenda and action tracking.
• Maintain onboarding curriculum and create new training modules.
• Identify training needs with department managers and analysts.
• Serve as internal project manager for Accounting Center IT initiatives.
• Develop and analyze reporting to support SLAs and performance goals.
• Manage bi-annual surveys and drive action plans from findings.
• Produce dashboards and reporting for management and corporate presentations.

Skills

Business communications

Training

Project management

Analytical

Excel

Power BI

Education

Bachelor’s degree in Business Communications

Tools

SharePoint

Power BI

Excel

Job description

The Business Operations Analyst plays a key role in supporting Accounting Center operations by driving consistency, efficiency, and alignment with both national and local business goals. This position focuses on communications, training, reporting, project coordination, and process improvement initiatives to ensure smooth and effective operations.

What You’ll Do:

• Develop, execute, and maintain communications for internal clients and Accounting Center team members, including supporting materials and implementation support for new processes and procedures.
• Maintain internal and external SharePoint sites.
• Develop and manage the Accounting Center newsletter, collaborating with stakeholders to create engaging content.
• Coordinate operational meetings, including agenda development, meeting documentation, and action item tracking.
• Maintain and enhance onboarding curriculum by updating existing content and developing new training modules.
• Partner with department managers and analysts to identify training needs and coordinate development initiatives.
• Act as the internal project manager for Accounting Center IT initiatives, as assigned.
• Develop and analyze reporting to support service level agreements (SLAs), operational performance, and strategic goals.
• Manage bi-annual surveys and coordinate action plans based on survey findings.
• Produce and distribute operational dashboards and reporting for management, leadership, and corporate presentations.

What We’re Looking For:

• 2-5 years of experience in business communications, training, or a related field.
• Bachelor’s degree in Business Communications, Business Administration, Accounting, Finance, Project Management, Organizational Strategy, or a related field; significant relevant experience within a large insurance brokerage may be considered in lieu of a degree.
• Knowledge of general accounting principles.
• Insurance brokerage experience preferred.
• Advanced proficiency in Microsoft Office, particularly Excel; experience with Power BI reporting preferred.
• Strong communication, presentation, and facilitation skills, with the ability to engage audiences at all levels of the organization.
• Strong organizational, project management, analytical, and problem‑solving skills.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities while meeting deadlines.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game‑changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom‑line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry‑Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non‑profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco‑conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award‑winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance and other unique employer‑sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .