Business Operations Analyst

Cisco; San Jose (CA); On-site; USD 116,000 - 151,000; Full time

Job summary

Cisco in San Jose, CA is seeking a Business Operations Analyst to support Supply Chain Silicon Operations. You will manage SOW lifecycles, coordinate Outside Service budgets, and align vendor contracts with program targets.

The role requires a detailed, process-driven approach and strong collaboration with procurement and SiOps leadership. Ideal candidates have 5+ years of related experience, expertise in budgeting and contract management, and a proven ability to drive cross-functional programs

Qualifications

• 5 years of related experience.
• Experience handling budgets and Outside Service Contracts.
• Experience delivering simultaneous programs and running timelines.

Responsibilities

• Be responsible for all aspects of team Statements of Work (SOWs) within C-Worker, from initial fiscal year setup to amendments.
• Lead quarterly staff planning processes to ensure budget alignment and forecasting; manage O/S budgets and contracts end-to-end.
• Interface between external vendors and SiOps management, translating staffing needs into O/S support strategies.
• Drive improvements via Quarterly Business Reviews, overseeing service quality and opportunities for optimization.
• Partner with Global Procurement Services to align silicon operations with procurement processes.
• Develop training and documentation to help hiring managers navigate procurement duties.
• Deliver clear communications ensuring alignment on expectations, compliance, and results.
• Assist SiOps Chief of Staff on operational initiatives to scale Cisco's growing demand.

Skills

Budget management

Vendor management

SOW lifecycle

Contract management

Forecasting

Cross-functional collaboration

Education

BA/BS Degree

Tools

C-Worker

Job description

The application window is expected to close on: 09/24/2026
Meet the Team
We have an exciting opportunity in the Supply Chain Silicon Operations Team! The Business Operations Analyst will provide business operations support, coordinate the Outside Service (O/S) budget, Statement of Work (SOW) lifecycles, and vendor management. This role requires a detailed, logistical approach to leading service contracts within our systems, ensuring alignment to requirements and targets.
Your Impact

• Be responsible for all aspects of team Statements of Work (SOWs) within C-Worker, from initial fiscal year setup to ongoing amendments and modifications.
• Lead quarterly staff planning processes to ensure meticulous budget alignment, and accurate forecasting. Provide end-to-end management of Outside Service (O/S) budgets and contracts.
• Serve as the main interface between external vendors and SiOps management, translating staffing requirements into actionable Outside Service (O/S) support strategies.
• Drive continuous improvement through structured Quarterly Business Reviews (QBRs), supervising service quality and identifying strategic opportunities for optimization.
• Partner with Global Procurement Services to ensure Silicon Operations maintains a high-performing supply chain support model. Identify and implement process improvements between hiring managers and Outside Services (O/S).
• Develop and deliver comprehensive training and documentation to ensure hiring managers are fully equipped to navigate procurement processes and complete their operational responsibilities effectively.
• Deliver clear communication, ensuring all interested parties are aligned on expectations, compliance standards, and program results.
• Partner with the SiOps Chief of Staff to lead operational initiatives, ensuring the organization scales effectively to meet Cisco’s growing demand!

Minimum Qualifications

• 5 years of related experience
• Experience handling budgets and Outside Service Contracts
• Experience delivering simultaneous programs and running various timelines

Preferred Qualifications

• BA/BS Degree in a related field
• Expertise in financial operations, including fiscal year planning, budget oversight, headcount management, contract applications and expenditure management. Ability to align operational spending with silicon program performance targets.
• Experience owning the lifecycle of multiple simultaneous contracts. Adept at navigating multi-functional dependencies, ensuring operational continuity, and implementing governance.
• Outstanding interpersonal and relationship leadership skills. Ability to influence multi-functional partners and communicate new concepts to both technical and non-technical leadership.
• Strong critical thinking and pragmatic judgment. Demonstrated ability to thrive in fast-paced, ambiguous environments, leading shifting priorities.

SiOps
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $116,300.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area$116,300.00 - $173,500.00
Non-Metro New York State & Washington State$101,900.00 - $154,400.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.