Business Office Representative Clerk - Aloha Surgical Center

SCA Health; Kahului (HI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan with company match

Paid time off

Life and disability insurance

Job summary

SCA Health in Kahului, Hawaii seeks an experienced Scheduling Associate to coordinate surgeries, handle front-desk duties, and manage patient registrations. The role supports physicians and patients in a fast-paced ambulatory setting.

The ideal candidate has healthcare experience, solid scheduling skills, and the ability to work independently or in a team. Flexible hours and customer-friendly communication are essential to success.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of experience in health care and minimum one year in surgery scheduling preferred.
• Ability to work independently and in a team.
• Ability to handle stress and maintain composure.
• Flexible with hours and shifts.

Responsibilities

• Schedule surgeries in the scheduling system with relevant details and coordinate with physician offices.
• Answer phones in a courteous manner and address physician and patient needs; transfer as needed.
• Perform pre-registration and obtain physician authorization before scheduled surgeries; complete registration paperwork.
• Maintain log for cancelled appointments.
• Handle clerical duties such as photocopying, filing, mailing surveys, and chart preparation.
• Keep the scheduling area clean and orderly; ensure timely verification of all cases.
• Inform patients with financial responsibilities about policies and payment options; document all interactions.
• Document insurance verifications and patient communications in the patient record.

Skills

Healthcare experience

Surgery scheduling

Reception duties

Stress management

Team player

Education

High school diploma or equivalent

Associate degree preferred

Job description

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it

Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

• Schedules surgeries in surgery template in the computer, along with pertinent information and handles calls from physician's office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.
• Answers phone in a pleasant manner and deals with physician offices and patient's needs expeditiously. Takes messages and transfers calls to other departments when necessary.
• Does pre-registration and makes sure that authorization is obtained from the physician's office prior to surgery scheduled. Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.
• Maintains log for cancelled appointments.
• Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
• Maintains clean and orderly surgery scheduling area.
• All scheduled cases are verified as soon as possible.
• Patients with a financial responsibility are contacted immediately and informed of the center's payment policies as well as offered payment options if necessary.
• All insurance verification and patient calls are clearly documented in the patient's account.

Qualifications

• High school diploma or equivalent required; Associate degree or equivalent preferred
• Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.
• The successful candidate must have the ability to work independently as well as function within a team
• Have a basic knowledge of surgery scheduling, receptionist and registration responsibilities; and must possess the ability to handle stress.
• The candidate must be flexible with hours and be able to work which ever shift is to be covered.

USD $22.00/Hr. USD $26.00/Hr.