Business Office Manager

Eden Senior Care; Williamsport (Lycoming County); On-site; USD 45,000 - 60,000; Full time

Job summary

Edenbrook South is seeking a skilled Business Office Manager to lead daily business office operations in our long-term care community. You will oversee billing, accounts payable, admissions support, and financial reporting to ensure accuracy and compliance.

The ideal candidate has at least 2 years of BOM experience in a skilled nursing setting, Medicaid expertise, PCC AR proficiency, and a strong commitment to resident trust and professional communication.

Qualifications

• At least 2 years of BOM experience in a Long-Term Care/Skilled Nursing home environment.
• Expertise in Medicaid applications and Managed Medicaid as a payer.
• PCC AR proficiency and resident trust.

Responsibilities

• Maintains basic knowledge of computer software and internet applications.
• Maintain resident and business office files.
• Assist in answering resident billing issues and manage the ancillary charge worksheet weekly.
• Ensure move-in deposits and rents are deposited timely.
• Send monthly delinquent notices and follow collection guidelines.
• Process resident lease renewal letters and ensure AP procedures are timely and accurate.
• Protect confidentiality of office, records, and restricted information.
• Monitor petty cash and reconcile to replenish.
• Review Aging and Managed Medicaid authorizations due within 30 days.

Job description

Eden East, Is a portfolio of skilled nursing in the Midwest. As an industry-leading provider of post-acute care, Eden has been dedicated to changing the way healthcare is delivered. We are passionate about elevating and enhancing our employees as they are the core of the care and love we aim for, cultivating a family-like environment to ensure our residents are treated like family.

Edenbrook South is looking for a Business Office Manager.

As the Business Office Manager you will enact the overall Business Office activities as directed by the Corporate AR Team along with the administrator to ensure the proper administrative procedures are maintained (in accordance with current applicable federal, state, and local standards, guidelines, and regulations).

The ideal candidate should have at least 2 years of experience as a Business Office Manager in a Long-Term Care/Skilled Nursing home environment. Must also have experience with Medicaid, be a strong team player, communicate in a firm and professional manner, and demonstrate a drive to succeed.

Responsibilities

• Maintains basic knowledge of computer software and internet applications.
• Maintain resident and business office files.
• Assists in answering resident billing issues. Also maintains the ancillary charge worksheet on a weekly basis.
• Ensures that move-in deposits and rents are deposited in a timely manner.
• Sends monthly delinquent notices and follows collection guidelines.
• Process resident lease renewal letters.
• Ensures that accounts payable procedures are processed timely & accurately.
• Ensures that all proprietary, financial, and resident information is kept confidential.
• Monitors and records petty cash disbursements and reconciles to replenish.
• Respect and maintain the confidentiality of the office, its records, and restricted information.
• Daily Business Office Tasks
• Run Action Summary in PCC to capture any admissions/discharges/and any other changes.
• Save Summary in Month End Folder under Bus office after highlighting/and signing off on.
• Update running Rent Roll to reflect any changes.
• New Admissions- work with Admission Director, to ensure the contract is signed and the correct rate is entered; complete each AR tab in PCC.
• New MCO Admission-ensure there is a copy of the authorization from Managed Medicaid; enter all authorization information in PCC.
• Upload a copy of the authorization in PCC with a beginning and end date noted in the AR Bill setup.
• Clear AR Dashboard.
• Clear voicemails and return all phone calls.
• Document in PCC customer service calls and follow-up action to be taken.
• Review the Aging report, and track payments not received. Private payments not received by the 5th of the month require an initial collection call; document call and information gathered in PCC. Inform the Executive Director immediately of all late payments.
• Review Managed Medicaid authorizations expiring in the next 30 days.
• Month End Tasks
• Work with the AR Team to prepare the community for close.
• Complete the Managed Medicaid Billing; follow up to make sure all claims are paid. Billing occurs on the 1st business day of the month.
• Prepare and mail private pay statements between the 24-27th of each month.
• Verify statements are sent to the correct POA, family member, or directly to the resident.

Requirements

• At least 2 years of experience as a BOM in a Long-Term Care/Skilled Nursing home environment is required
• Expertise in Medicaid applications
• Managed Medicaid as a payer and forms, etc.
• PCC AR side proficiency and resident trust