Business Office Manager

Mont Marie Rehab; Holyoke (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Life insurance

Employee assistance program (EAP)

Job summary

Mont Marie Rehabilitation and Healthcare Center in Holyoke, MA, is seeking a Business Office Manager to oversee the center's financial operations, billing, compliance, and resident-focused service. This full-time role requires leadership of the business office and collaboration with clinical and administrative teams.

The position offers a salary of 75k–85k annually and benefits, with emphasis on strong financial stewardship, accuracy, confidentiality, and exceptional customer service to

Qualifications

• Minimum of two years of bookkeeping or business office experience in healthcare.
• Experience with accounts receivable, accounts payable, billing, and financial records.
• Strong knowledge of billing processes, reimbursements, and financial best practices.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent communication and interpersonal skills with residents, families, and staff.
• Highly organized with attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Customer service mindset with commitment to positive experiences for residents and families.
• Experience in Long-Term Care, Rehabilitation, or Post-Acute Care preferred.

Responsibilities

• Oversee daily operations of the Business Office: billing, collections, AR/AP, and financial records.
• Ensure accurate and timely resident billing and financial reporting.
• Maintain compliance with federal/state regulations and payer requirements.
• Collaborate with residents and families to address billing questions and provide service.
• Monitor financial performance, assist with budgeting, audits, and month-end reporting.
• Partner with department leaders to improve efficiency and processes.
• Maintain confidential financial information and supervise Business Office staff.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Attention to detail

Confidentiality

Customer service mindset

Tools

Microsoft Office

Job description

Join our team at Mont Marie Rehabilitation and Healthcare Center as a Business Office Manager

Proudly supported by Marquis Health Consulting Services

Full-time opportunity

75k- 85k annual salary range

At Mont Marie Rehabilitation and Healthcare Center, we believe that strong financial stewardship and exceptional customer service are essential to supporting outstanding resident care. Guided by our core values of Passion, Respect, and Excellence, the Business Office Manager oversees the center's financial operations while ensuring accurate billing, regulatory compliance, and outstanding service for residents, families, and team members.

Responsibilities for Business Office Manager:

• Oversee the daily operations of the Business Office, including billing, collections, accounts receivable, accounts payable, and financial record management.
• Ensure accurate and timely processing of resident billing, reimbursements, collections, and financial reporting.
• Maintain compliance with all federal, state, company, and payer regulations related to business office operations.
• Partner with residents and families to answer billing questions and provide exceptional customer service.
• Monitor financial performance and assist with budgeting, audits, and month-end reporting.
• Collaborate with department leaders to improve operational efficiency and financial processes.
• Maintain accurate financial records while ensuring confidentiality of resident and business information.
• Supervise, train, and support Business Office staff to ensure efficient and compliant operations.

Qualifications for Business Office Manager:

• Skilled Nursing experience required.
• Minimum of two (2) years of bookkeeping or business office experience within a healthcare setting, including accounts receivable, accounts payable, billing, collections, and financial record management.
• Prior experience in a Long-Term Care, Rehabilitation, or Post-Acute Care setting preferred.
• Strong knowledge of billing processes, collection practices, reimbursement systems, and financial best practices.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills, with the ability to interact professionally and compassionately with residents, families, employees, vendors, and community partners.
• Demonstrated ability to build positive relationships and foster trust through collaboration, accountability, and respect.
• Strong customer service mindset with a commitment to creating positive experiences for residents, families, and team members.
• Highly organized with exceptional attention to detail and accuracy.
• Proven ability to effectively manage multiple priorities in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving skills with the ability to identify opportunities for process improvement and operational excellence.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Passion for supporting the mission of providing exceptional care and services to residents and their families.

Our Core Values in Action

Passion - Supporting residents and families through accurate financial services and exceptional customer care.

Respect - Building trust through professionalism, confidentiality, and compassionate communication.

Excellence - Maintaining the highest standards of financial integrity, operational efficiency, and regulatory compliance.

Benefits for Business Office Manager:

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Join our team at Mont Marie Rehabilitation and Healthcare Center, a 84-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.