Business Office Manager

Monarch Healthcare Management; Duluth (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Next-day pay

Free medical insurance

Loan reimbursement

Scholarships

Paid time off

401(k) match

Referral bonuses

Career path

Job summary

Monarch Healthcare Management is seeking a Business Office Manager to oversee revenue cycle activities, including accounts receivable, billing, and records management. The role ensures accurate information, regulatory compliance, and efficient financial operations across our facilities.

The position emphasizes staff supervision, financial analysis, and patient-focused service, with opportunities for growth within Monarch's network of Minnesota facilities.

Qualifications

• Experience in accounts receivable, billing, and collections.
• Experience with medical assistance billing and state invoices.
• Knowledge of general ledger and financial records control.

Responsibilities

• Manage Accounts Receivable & Collections, postings, delinquencies and statements.
• Assist families with Medical Assistance applications and state invoices.
• Process invoices through DSSI; maintain general ledger and records.
• Analyze financial data and support department goal setting and efficiency.
• Hire, train, supervise Business Office staff in collaboration with Administrator.
• Maintain compliance, protect resident confidentiality and deliver strong customer service.

Skills

Revenue cycle management

Accounting knowledge

Communication skills

Regulatory compliance

Education

Healthcare business education

Tools

DSSI

Job description

Monarch Healthcare Management Benefits Include:

• UKG Wallet - get paid the next day!




• Free Single Medical Insurance




• Loan reimbursement.




• Scholarship Opportunities




• Paid Time Off - Vacation Time




• 401 (k) with annual contribution match




• Referral bonuses




• Career path to other positions within our growing company!

Business Office Manager

Position Summary

The Business Office Manager is primarily responsible for revenue cycle management. This includes but is not limited to accounts payable and receivable, billing, record keeping, data management and information system reports. The Business Office Manager assures accurate and efficient information in accordance with professional accounting practices and government regulations

Responsibilities

• Accounts Receivable & Collections Management
  Manage private pay and resident liability accounts through accurate billing, payment posting, bank deposits, dispute resolution, delinquency tracking, statement distribution, and coordination with leadership and collections.




• Medical Assistance Billing & Support
  Assist families with Medical Assistance applications, submit and reconcile monthly state invoices, respond to denied claims, and serve as a knowledgeable resource for families regarding benefits and coverage.




• Accounts Payable & Financial Records Control
  Process, code, and submit invoices through DSSI; maintain general ledger knowledge; retain financial records per regulatory requirements; and serve as the primary contact for accounts payable inquiries.




• Financial Analysis, Goal Setting & Operational Efficiency
  Analyze financial data, monitor progress toward departmental goals, identify barriers, implement improvements, and support effective problem-solving to enhance business office performance.




• Staff Supervision, Training & Professional Development
  Hire, train, supervise, motivate, and evaluate Business Office staff in collaboration with the Administrator while ensuring compliance with organizational policies and procedures.




• Compliance, Customer Service & Professional Conduct
  Maintain regulatory compliance, resident confidentiality, and accurate records; promote residents’ rights, continuous quality improvement, strong customer service, positive workplace culture, and professional relationships across the facility.

Qualifications

• Education & Healthcare Business Experience
  Associate degree in accounting, healthcare administration, or business management preferred—or high school diploma with at least five years of healthcare-related business office or billing experience.




• Technical & Financial Knowledge
  Demonstrated knowledge of accounts receivable, basic accounting practices, insurance and third-party billing, and computerized office systems.




• Communication & Functional Ability
  Strong verbal and written communication skills to effectively work with staff, coworkers, and upper management; ability to perform essential job functions with or without reasonable accommodation.




• Regulatory Eligibility & Preferred Background
  Must pass required background checks per Minnesota DHS guidelines, healthcare, skilled nursing, or assisted living experience preferred.

About Monarch

Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60+ skilled nursing and assisted living facilities in Minnesota.

Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.

We value our employees and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, fun perks, career development opportunities, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.