Business Office Manager

Hemmingson Senior Living; Coeur d'Alene, Spokane (ID, WA); On-site; USD 29,000 - 32,000; Full time

Job summary

Hemmingson Senior Living in Idaho offers a role as Business Office Manager (BOM) to oversee billing, accounts, payroll, and resident records within an assisted living community. You will support residents, families, and staff with administrative tasks and ensure regulatory compliance in daily operations.

The BOM ensures accuracy in billing, financial records, and audits, coordinating with the corporate office and maintaining confidential resident information.

Qualifications

• Experience handling billing, accounts payable, payroll coordination.
• Familiarity with resident records, admissions, and contracts is preferred.
• Strong organization and confidentiality in handling financial data.

Responsibilities

• Manage day-to-day office environment including management of office equipment and office supplies.
• Coordinate Care Conference schedules for DON/Administrator.
• Greet visitors and tour facility inquiries.
• Assist Residents or Resident Families with Admission Paperwork.
• Prepare and process monthly resident billing statements.
• Ensure billing reflects services provided and levels of care.
• Address billing questions and resolve discrepancies.
• Coordinate payroll processing with corporate office.
• Maintain employee files and required documentation.
• Assist with admission paperwork, contracts, and services agreements.
• Maintain accurate and confidential resident files.
• Prepare documentation for audits, surveys and inspections.
• Manage front office operations and supplies.
• Answer phones, greet visitors, and provide customer service.
• Coordinate communication between departments.
• Maintain organized filing systems (electronic and paper).
• Serve as a point of contact for residents and families regarding: billing questions and admin concerns.
• Maintain strict confidentiality of resident and employee information.

Job description

About Hemmingson Senior Living

Hemmingson Senior Living is a premier senior living community nestled on six beautifully manicured acres in the Inland Pacific Northwest. Thoughtfully designed from the ground up, our campus offers a full continuum of care — from independent living in exclusive private cottages to high-touch assisted living, memory care, and comprehensive medical support — all within one exceptional community. At Hemmingson, enriching the lives of our residents isn’t just a goal, it’s our purpose. Our campus features a vibrant community center, fitness facilities, a full-service salon and spa, and a variety of social gathering spaces designed to foster connection, wellness, and joy every day.

We are building something truly special here — a team of dedicated professionals who share our commitment to dignified, compassionate care and an unwavering standard of excellence. If you’re passionate about making a meaningful difference in people’s lives, Hemmingson Senior Living is where you belong.

Position Summary

The Business Office Manager (BOM) responsible for overseeing the financial, administrative, and office operations of the assisted living community. This role ensures accurate billing, accounts management, payroll coordination, recordkeeping, and regulatory compliance while supporting residents, resident families, and staff with administrative needs.

The BOM plays a key role in maintaining smooth day-to-day operations and ensuring transparency in billing, records, and financial practices.

Duties and ResponsibilitiesBilling & Accounts Receivable

• Manage day-to-day office environment including management of office equipment and office supplies
• Coordinate Care Conference schedule for DON/Administrator
• Greet Visitors and Tour facility inquiries
• Work with Activities Director creating monthly Activity Calendar
• Assist Resident or Resident Family with Admission Paperwork
• Prepare and process monthly resident billing statements
• Ensure billing reflects services provided and levels of care
• Address billing questions and resolve discrepancies
• Manage accounts receivable and follow up on outstanding balances

Accounts Payable & Financial Management

• Review invoices and vendor payments — submit to corporate office
• Maintain accurate financial records and documentation
• Assist with Budgeting and Expense Tracking
• Monitor financial transactions for accuracy and compliance

Payroll & HR Support

• Coordinate payroll processing with corporate office
• Maintain employee files and required documentation
• Assist with employee onboarding paperwork (background checks, new hire forms etc.)
• Track employee certifications, licenses, and training records

Resident Records and Admissions Support

• Maintain accurate and confidential resident files
• Assist with admission paperwork, contracts, and services agreements
• Ensure required documents are completed, signed and properly filed
• Support discharge paperwork and final billing processes

Compliance & Documentation

• Ensure administrative records comply with Idaho regulations (IDAPA)
• Maintain:
• Resident Admission Agreements
• Financial and Billing Records
• Personnel Records
• Prepare documentation for audits, surveys and inspections

Office Operations

• Manage front office operations and supplies
• Answer phones, greet visitors, and provide customer service
• Coordinate communication between departments
• Maintain organized filing systems (electronic and paper)

Customer Service

• Serve as a point of contact for residents and families regarding:
• Billing questions and administrative concerns
• Provide professional, courteous, and timely responses

Confidentiality & Security

• Maintain strict confidentiality of resident and employee information
• Ensure secure handling of financial and personal data

Business Office Manager (BOM) — Skill & Abilities

• Strong attention to detail and accuracy
• Organizational and time management skills
• Ability to handle sensitive information confidentially
• Strong communication and customer service skills
• Ability to multitask and meet deadlines

Work Environment

• Office setting within an assisted living community
• Regular business hours with occasional additional hours as needed
• Frequent interaction with residents, families, and staff

Wage

$21.00 – $23.00 per hour dependent on experience