Business Office Director

Merrill Gardens; New Bern (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition reimbursement

Advance Pay benefit

Job summary

Merrill Gardens seeks a Senior Living Business Office Director in New Bern to oversee accounting, payroll, and resident billing for a senior living community. You will coordinate with the Seattle office, ensure policy adherence, and manage day-to-day financial operations with accuracy and integrity.

The role requires strong bookkeeping and accounting experience, plus hands-on HR and onboarding support, to maintain a high standard of financial stewardship within our community.

Qualifications

• Minimum of 4 years of office/bookkeeping/accounting experience
• Associate degree in Accounting or Business preferred
• Experience with payroll, AR, AP, and revenue management would be advantageous

Responsibilities

• Manage community accounting per policies with support from Seattle accounting
• Ensure adherence to financial policies; perform month-end close
• Oversee A/P, card purchases, and timely posting and approvals
• Set up and manage resident accounts and billing; assist GM with receivables
• Support payroll and HR: recruiting, onboarding, and training; UltiPro updates; payroll processing
• Assist GM with reports, rent increases, and ad hoc information requests; IT liaison; process improvements

Skills

Office management

Bookkeeping

Accounting

HR practices

Education

Associate degree in Accounting/Business

Tools

UltiPro

Job description

Senior Living Business Office Director

Are you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you! Truewood by Merrill, New Bern is currently accepting applications for Business Office Director to help support residents within our beautiful community residents call home.

If you are a compassionate, caring, responsible, and honest individual who genuinely loves working with the senior population, we would love the opportunity to speak with you!

Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business.

We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed!

We offer our full-time employees:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).

• Company-paid Employee Assistance Program (EAP)

• Paid time off - 7 holidays, and 11 vacation days.

• Free daily meal every shift.

• 401(k) with company match and immediate vesting!

• Tuition reimbursement for career growth.

• Company-paid short & long-term disability insurance.

• Pet insurance and team member discounts.

• Advance Pay benefit - access wages before payday.

• A stable, growing company with opportunities for advancement!

We offer our part-time employees:

• Free daily meal every shift.

• 401(k) with company match and immediate vesting!

• Company-paid Employee Assistance Program (EAP)

• Tuition reimbursement for career growth.

• Pet insurance and team member discounts.

• Advance Pay benefit - access wages before payday.

• A stable, growing company with opportunities for advancement!

Our Business Office Directors are responsible for:

• Bookkeeping and Accounting:

  • The BOD is responsible for managing the community accounting process per policies, with the assistance and support of the Seattle accounting department.

• The following are BOD’s key accounting functions:

  • Ensures adherence to all financial policies and procedures.

  • Performs month-end close tasks.

  • Provides support to community department heads to ensure purchases are coded properly and that purchasing policies and procedures are followed.

  • Ensures invoices and payables are entered in a timely manner with proper coding and approvals. Monitors

  • Accounts Payable (A/P) and Visa Works to ensure cardholders code their purchases correctly and invoices are paid on time.

  • Identifies, resolves, and/or escalates A/P and other accounting issues or problems as they arise.

  • Sets up and manages resident account and billing information per company policies and procedures. Assists the General Manager (GM) with deliverables in connection with resident accounting.

  • Assists the GM in managing and collecting resident receivables on time.

  • Processes and records all resident payments in the accounting system.

• Payroll & Human Resources:

  • Supports the GM and department heads throughout the recruiting and hiring process.

  • Manages the onboarding of new team members.

  • Ensures training of all new hires is complete and documented.

  • Assists Team Members in updating information in UltiPro, including the processing of all change requests.

  • Assists GM and Department Heads in maintaining and tracking Team Member training and expiration dates as required.

  • Ensures accurate and timely payroll processing in accordance with state and federal wage and hour laws and Merrill Gardens's policies.

  • Processes leave of absence requests.

  • Supports the GM and department heads to resolve issues related to overtime, vacation, sick leave, and leaves of absence.

  • Serves as a liaison to the Seattle office for worker’s compensation, health insurance benefits, and all other benefits and programs. This includes management of open enrollment process and related meetings for the community.

• Operations Support Duties:

  • Assists the GM and Department Heads in creating and running key reports at month end and as needed.

  • Manages the Monthly Rental Increase process.

  • Assists the GM in responding to ad hoc requests for information from regulators, vendors, service providers, and MG regional and Seattle Office staff.

  • Acts as the on-site liaison for the IT Department to assist in scheduling work, communicating with staff, coordinating rollouts, etc.

  • Assists Seattle Office staff on process improvement efforts.

  • Assists the GM with staff and committee meetings as needed.

If you are someone with:

• 2 years of college required, associate degree with emphasis in Accounting or Business is preferred, PLUS a Minimum of 4 years of experience in an office manager or similar role, including a minimum of 4 years of bookkeeping/accounting experience. This includes but is not limited to, accounts receivable, accounts payable, revenue, and payroll functions. Requires an understanding of accounting concepts. Bookkeeping/Accounting and Office Management experience may be acquired concurrently.

-OR-

• 6 years of Office Management and bookkeeping/accounting experience (in lieu of college experience).

• Knowledge of general human resource practices.

• Experience in the senior living industry a plus.

Physical Requirements:

This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Actual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws.

Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens is an Equal Opportunity Employer