Business Office Director

Pelican Pointe by Cogir; Klamath Falls (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid vacation and holidays

Sick leave

Employee assistance program

Referral program

Job summary

Cogir Senior Living is seeking a Business Office Director to manage the community's business office, HR, payroll, and billing. You will be the primary contact for residents, families, and staff on billing and HR questions.

The role requires 3–5 years in business office management, familiarity with CRM systems, and strong communication skills. Evening/weekend availability may be required to participate in on-duty rotations and ensure smooth operations.

Qualifications

• High school diploma required; an associate degree or higher preferred.
• 3–5 years in business office management, finance, HR, or accounting.
• Experience with CRM systems and MS Office Suite strongly desired.
• Knowledge of federal and state employment laws is preferred.
• Strong written and verbal communication; service-oriented to seniors.

Responsibilities

• Produce and manage accounts receivable and assist in month-end closing procedures.
• Manage all residents' contracts, execution, and renewals.
• Coordinate new resident orientation and move-in processes.
• Maintain resident and employee files and regulatory compliance.
• Oversee new hire orientation for staff and act as HR contact for the community.
• Oversee payroll processes and ensure budgeting alignment with the executive director.
• Supervise front desk staff including recruitment, training, and development.

Skills

Communication skills

CRM software

MS Office

Time management

Independent work

Education

High School diploma

Associate degree

Tools

CRM software

Microsoft Office Suite

Job description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Business Office Director manages the community's business office, coordinating and overseeing all aspects of the community’s human resources, payroll, billing, and operational processes. You will be the primary contact for all residents, families, and staff regarding resident billing and human resources questions.

KEY RESPONSIBILITIES

• Produce and manage accounts receivable and assist in month-end closing procedures.
• Manage all residents' contracts, execution, and renewals.
• Responsible for all new resident orientation and move-in coordination.
• Manage all resident and employee files, assuming full responsibility for all regulatory guidelines, forms, and documentation for residents and employees.
• Responsible for new hire orientation for all staff.
• Act as human resources contact for the community.
• Produce and manage payroll for the community.
• Work with the Executive Director to ensure the community is within budget.
• Direct oversight over the front desk staff, including recruiting, training, supervision, and staff development.

CANDIDATE QUALIFICATIONS

Education:

• A High School diploma is required. An associate degree or higher is preferred.

Experience, Competencies, and Skills:

• At least 3-5 years of experience in business office management, finance, human resources, or accounting is required.
• Knowledge of various computer systems and CRM software and proficiency in Microsoft Office Suite.
• Working knowledge of federal and state employment laws.
• Working knowledge of general accounting, billing, collections, and expense management.
• Outstanding written and verbal communication skills and a passion for serving seniors.
• A high degree of accuracy in all assignments, ability to manage time effectively, and ability to work independently.
• Employing professional ethics and high integrity.
• Capacity to work evenings and/or weekends when needed (participate in the manager-on-duty rotation).
• Previous experience working in independent living (IL), assisted living (AL), memory care (MC), or senior living is preferred.