Business Office Clerk

West Branch Geriatric Village Inc; Westland (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

401(k)

Medical Insurance

Dental, Vision

Paid Time Off

Job summary

Westland A Villa Center is seeking a Business Office Clerk to join our team. The role focuses on timely accounts receivable collection from all payor sources and updating accounting systems interfacing with the home office.

You will help maintain accurate trust accounting, census, billing, and resident AR statements. Applicants should have basic accounting knowledge, strong organizational skills, and the ability to read, write, speak, and understand English.

Qualifications

• High school diploma or equivalent required or preferred.
• Basic accounting knowledge or coursework preferred.
• Experience in a skilled nursing facility is a plus.

Responsibilities

• Manage payer setup and changes for all residents.
• Coordinate Medicaid applications with Admissions and families.
• Process RFMS authorizations for Medicaid residents and open RFMS accounts if needed.
• Apply representative payee for Social Security / address changes.
• Verify resident data in PointClickCare for statements and calls.
• Update Corporate Office on Medicaid changes (admissions, discharges, income).
• Rerun Medicare/Medicaid eligibility monthly for residents.
• Make weekly collection calls for private pay and liabilities.
• Document progress in the resident file under Collections tab.
• Complete Medicaid redeterminations and re-authorizations.
• Run Medicaid pending reports and attend Medicare meetings.

Skills

Systems processing

MS Outlook/Excel/Word

Organizational skills

English proficiency

Interpersonal communication

Medicare/Medicaid knowledge

Education

High school diploma or equivalent

Basic accounting/bookkeeping

Experience in skilled nursing facility

Tools

PointClickCare

Job description

Westland A Villa Center is seeking a Business Office Clerk to join their team! The Business Office Clerk is responsible for the timely collection of accounts receivable from all payor sources, updating the accounting systems at the nursing facility and those which interface with the home office. The Business Office Clerk is directly involved in the maintenance of accurate and complete trust accounting records, census information, billing and resident accounts receivable statements.

Business Office Clerk Duties and Responsibilities:

• Complete Payer setup and changes for all residents.
• Ensure that Medicaid applications are completed by coordinating with Admissions Department and family.
• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents. Open RFMS Account if necessary.
• Apply representative payee for social security and/or change of address.
• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.
• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.
• Rerun Medicare and Medicaid eligibility monthly for all residents.
• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.
• Make notes in the resident file under Collections Tab to track progress.
• Complete Medicaid Redeterminations.
• Complete Managed Medicaid Re-Authorizations.
• Complete Medicaid Pending Report.
• Attend Medicare Meeting.
• Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days.
• All other duties as assigned.

Business Office Clerk Skills and Abilities:

• Basic systems processing.
• Basic skills in Microsoft Outlook, Excel, and Word.
• Good organizational and communication skills.
• Ability to read, write, speak, and understand English.
• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
• Basic understanding of Medicare and Medicaid claims processing preferred.

Business Office Clerk Education and Experience:

• High school diploma or equivalent, preferred.
• Basic accounting or bookkeeping courses or experience preferred.
• Experience working in a skilled nursing facility preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Villa Healthcare Benefits:

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!
• The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.