Business Office Associate

CarMax; Norwood (MA); On-site; USD 23,970 - 50,833; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

A leading vehicle retailer seeks an enthusiastic associate in Norwood, Massachusetts. This role involves guiding customers through paperwork, providing administrative support across all departments, and ensuring an iconic customer experience. Ideal candidates thrive in a fast-paced environment, possess strong communication skills, and have customer service experience. The hourly rate ranges from $17.40 to $36.90, with valuable paid sick, vacation, and holiday benefits.

Qualifications

• Experience in customer service roles is required.
• Ability to thrive in a busy office setting with attention to detail.
• Competency in communication with customers and team members is essential.

Responsibilities

• Complete administrative tasks for all store departments.
• Guide customers through the necessary paperwork during vehicle sales.
• Provide effective communication to customers and business partners.
• Maintain coverage at the information desk and handle phone inquiries.

Skills

Customer service experience

Fast-paced environment adaptability

Good listening skills

Strong written communication

Strong verbal communication

Basic computer skills

Job description

6018 - Norwood - 1320 Boston Providence Turnpike, Norwood, Massachusetts, 02062

CarMax, the way your career should be!

Provide An Iconic Customer Experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What You Will Do – Essential Responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at the information desk and answer a multi-line phone system

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications And Requirements

• Customer service experience
• Thriving in a fast-paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

The Hourly Rate For This Position Is

$17.40 - $36.90

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90‑day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.