Business Office Assistant - Pharmacy

Bassett Healthcare Network; New York (NY); On-site; USD 49,629,000 - 74,443,000; Full time

Job summary

Bassett Healthcare Network is seeking a Business Office Assistant - Pharmacy to manage timely and accurate billing and payments for outpatient pharmacy accounts. You will post third-party and internal payments, reconcile cash, and support account follow-up across systems including MIB and Foxcare.

Under supervision, you will ensure 48-hour payment posting, monitor A/R aging, maintain confidentiality, and collaborate with Bassett staff to provide quality customer service.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Experience may be considered in lieu of education.
• Minimum 3 years pharmacy billing or retail experience.

Responsibilities

• Process payment, transfer and adjustment transactions for patient accounts on Outpatient Pharmacy System, MIB and Foxcare.
• Post payments accurately within 48 hours for third party and internal accounts; monitor by management.
• Reconcile cashier daily report and drawer balancing; address inaccuracies as requested by management.
• Monitor payroll deduction system balance daily and ensure accuracy.
• Transmit verified data to the appropriate department; success monitored by management.
• Follow up on accounts to ensure timely reimbursements; A/R >90 days should be 8% or lower of total A/R.
• Verify private pay billing statements and internal accounts; prepare mailing within 48 hours of monthly close.
• Participate in educational programs and in-service meetings as noted by Management.
• Maintain strong working relationships with Bassett staff and customers; treat customers with courtesy.
• Identify needs for information or services to accomplish objectives; ensure appropriate systems are in place.

Skills

Accountability

Accuracy

Communication

Computer Skills

Customer Service

Maintain Confidentiality

Maintain Files

Reading/Writing/Comprehension

Reliability

Education

2 year / Associate Degree

4 year / Bachelor’s Degree

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

Under supervision of the Manager, the Business Office Assistant - Pharmacy, is responsible for timely and accurate processing of all payment, transfer and adjustment transactions relating to patient accounts on the Outpatient Pharmacy System, MIB and Foxcare. This position will also have supervision provided by the Director, Outpatient Pharmacy.

• Operational/Procedural: Responsible for day to day operations of outpatient pharmacy system to ensure quality and productivity standards are met for timely accurate billing and payment postings to third party and personal accounts.
• Responsible for accurate payment posting of third party and all internal accounts with any BHN affiliation within 48 hours of receipt as monitored by management.
• Reconcile cashier daily report and drawer balancing report; address any inaccuracies for correction, as requested by management.
• Monitor system of controls for the payroll deduction system such that it is balanced each day.
• Transmit verified data in acceptable electronic and hard copy format to appropriate department. Success will be monitored by management.
• Follow up on accounts to ensure timely and appropriate reimbursement is received. Aged A/R greater than 90 days should be 8% or lower of total A/R as produced in month-end reports, success will be monitored by management.
• Responsible to verify private pay billing statements and internal accounts and process for mailing within 48 hours of monthly close. Supply supporting documentation to justify billing. Monitor accounts for payment posting. Monitored by management observation.
• Participate in educational programs and in-service meetings as noted by Management.
• Responsibilities for Relationships: Maintains a strong working relationship with all Bassett staff and customers.
• Always Treat Customers (other employees, quests, patients and physicians) with courtesy and respect as observed by Management and feedback from other staff members or patients.
• Presents a positive image of Bassett Healthcare 100% of the time through professional appearance and behavior as observed by Management.
• Responds appropriately to Customer Service requests within 48 hours of receipt as monitored by feedback from our Customer Service unit.
• Works cooperatively within our own unit/department and with other units/departments as observed by Management and feedback from staff.
• Financial Responsibilities: Responsible for maintaining optimum cash flow.
• Identify payer and system problems, recommend solution and advise management, success will be monitored by management.
• Reviews payment vouchers to ensure proper reimbursement is being received in accordance with our contracts as observed by Management.
• Use supplies and equipment sensibly, remaining cost conscience as monitored by Hospital Billing Managers observation and responsibility reports.
• Responsibilities for Information: Maintains a thorough understanding of the importance of sharing information accurately and timely remaining conscientious about confidentiality.
• Consistently ensures information known about the Customer is kept private and confidential as observed by Management and feedback from other staff and/or patients.
• Complies with all privacy (HIPAA) regulations and adheres to Basset’s confidentiality policies. Management monitors success through feedback from co-workers and/or patients.
• Identifies the need for information or services from the Unit in order to accomplish organizational objectives or standards, and to evaluate whether appropriate systems are in place to meet those needs. Success is monitored by Management through A/R review and employee feedback.
• Performs other duties as requested and observed by supervisor or manager.
• Monitor the A/R EFT deposit sheets for accuracy of assigned GL.

What we need from you

Education:

• 2 year / Associate Degree, required
• 4 year / Bachelor's Degree, preferred
• Experience may be considered in lieu of education

Experience:

• Minimum 3 years pharmacy billing or retail experience, required

Skills:

• Accountability
• Accuracy
• Communication
• Computer Skills
• Customer Service
• Maintain Confidentiality
• Maintain Files
• Reading/Writing/Comprehension
• Reliability

Physical Requirements:

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.
• Occasional grasping, lifting, reaching, standing, visual acuity, (color, depth, perception), walking
• Constant typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use, talking

Travel:

• Occasional Travel - The job may require travel from time- to-time, but not on a regular basis

Total Rewards

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.

Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $17.32/Hr.

Pay Range Maximum:

USD $25.98/Hr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.