Business Manager, Senior Associate - AI for Operations

JPMorganChase; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase seeks a Business Manager to shape AI for Operations, partnering with senior leaders to influence strategy and deliver measurable outcomes. You will drive performance, governance, and cross-functional initiatives in a collaborative environment.

In this role, you will own planning, headcount and expenses forecasting, manage OKRs and leadership metrics, and translate priorities into execution plans while ensuring timely delivery and data-driven storytelling to executives.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of relevant experience in Business Management/COO, Investment Banking, Corporate Strategy, Consulting, or transformation.
• Ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and communicate data-informed insights and options.
• Advanced communication and storytelling skills—able to distill complexity into compelling narratives for senior audiences.
• Advanced stakeholder management and collaboration skills across multiple levels and functions, as well as ability to influence without direct authority.
• Highly organized self-starter who balances big-picture thinking with attention to detail; able to prioritize, manage multiple workstreams, and meet deadlines in a fast-moving environment.
• Proficiency in Excel and PowerPoint (including building polished analyses and presentations).

Responsibilities

• Analyze large data sets to develop rigorous business cases and investment memos, identify performance trends and root causes, and turn insights into executive narratives.
• Define and maintain management OKRs and senior leadership metrics by producing recurring business reviews and data checks.
• Translate leadership priorities into draft sequenced plans, timelines, and budget inputs; track progress against milestones.
• Own headcount and expense forecasting; support annual budgeting and monthly/quarterly business reviews.
• Manage allocations and activity-based costing; support cost-to-serve modeling and benchmarking.
• Prepare and deliver materials for senior forums (town halls, Business Reviews, Quarterly Business Reviews).
• Coordinate deliverables across business managers, finance, technology, and operations; drive cross-functional decisioning.
• Support governance and people initiatives, training, and communications.

Skills

Data analysis

Executive storytelling

Stakeholder management

Project prioritization

Excel

PowerPoint

Education

Bachelor's degree

Tools

Tableau

Qlik

Job description

Job Description

Are you ready to shape the future of Finance & Business Management? Join us as a Business Manager and drive innovative AI for Operations initiatives. You will have the opportunity to partner with senior leaders, influence strategy and deliver measurable outcomes. You can grow your career, develop your skills and make a meaningful impact in a collaborative and inclusive environment.

Job Responsibilities

• Analyze large, complex data sets to develop rigorous business cases and investment memos, identify performance trends and root causes, turn insights into concise executive narratives and recommendations.
• Help define and maintain management OKRs and senior leadership metrics by producing recurring business reviews, performing data checks, and escalating data quality issues; summarize insights for executive audiences and ensure accuracy, clarity, and version control.
• Support business management planning by helping translate leadership priorities into draft sequenced plans, timelines, and budget inputs; track progress against milestones.
• Own headcount and expense forecasting in partnership with Finance, support annual budgeting and monthly/quarterly business reviews.
• Manage allocations and activity-based costing, support cost-to-serve modeling and benchmarking to inform investment priorities.
• Prepare and deliver materials for senior forums (town halls, Business Reviews, Quarterly Business Reviews), helping the business tell the story with clarity and impact.
• Coordinate deliverables across business managers, finance, technology and operations, drive cross-functional decisioning and issue resolution.
• Support business hygiene and governance (training, access recertifications, resiliency planning, expense approvals, meeting agendas, offsite planning) and support people agenda initiatives and organizational communications.

Required Qualifications, Capabilities And Skills

• Bachelor's degree required.
• Minimum 5 years of relevant experience in Business Management/COO, Investment Banking, Corporate Strategy, Consulting, or transformation.
• Ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and communicate data-informed insights and options.
• Advanced communication and storytelling skills—able to distill complexity into compelling narratives for senior audiences.
• Advanced stakeholder management and collaboration skills across multiple levels and functions, as well as ability to influence without direct authority.
• Highly organized self-starter who balances big-picture thinking with attention to detail; able to prioritize, manage multiple workstreams, and meet deadlines in a fast-moving environment.
• Proficiency in Excel and PowerPoint (including building polished analyses and presentations).

Preferred Qualifications, Capabilities And Skills

• Experience with AI tooling and implementation.
• Experience with Tableau, Qlik, or similar BI tools.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.