Business Manager

Bank of America; Northbrook (IL); On-site; USD 65,000 - 96,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Incentive eligibility

Job summary

Bank of America is seeking a Business Manager for their Merrill Wealth Management team in Northbrook, Illinois. In this pivotal role, you will collaborate with Financial Advisors to drive business strategies, manage practice financials, and enhance client experiences. The ideal candidate will have strong leadership, analytical skills, and a deep understanding of wealth management products. Compensation includes a competitive salary range of $65,000-$96,000, dependent on experience and skills, along with industry-leading benefits including incentives.

Qualifications

• Strong leadership abilities with communication and delegation skills.
• Proven ability to manage risk and understand industry regulations.
• Strong analytical skills with the ability to identify trends and improve processes.

Responsibilities

• Develop, implement, and execute the team’s business plan.
• Manage and track practice financials including revenue and expenses.
• Oversee execution of the team’s client service model.

Skills

Administrative Services

Customer Experience Improvement

Project Management

Sales Performance Management

Strategy Planning and Development

Business Acumen

Business Analytics

Candidate Screening

Coaching

Continuous Improvement

Account Management

Process SimplificationReporting

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Business Manager Role

The Business Manager role is a key contributor to a Financial Advisor team in creating strategy and ensuring execution related to multiple metrics and priorities across the teams business plan and goal deliverables. Helps manage the teams business plan and practice financials. Tracks progress with quantifiable business and activity goals and ensures team daily activities aligns with practice metrics, goals and objectives. Coordinates team assignments, projects and key initiatives, and ensures execution of teams client service strategy. Requires a thorough knowledge of the Merrill Lynch Wealth Management business functional area and products. Requires a working knowledge of general bank policies, programs and procedures and financial/accounting practices. This role is an FA Paid Resource. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Job Responsibilities

Business Strategy & Execution

• Partner with Financial Advisors (FAs) and advisory teams to develop, implement, and execute the team’s business plan, ensuring alignment with growth objectives and firm priorities.
• Translate strategic goals into actionable initiatives, timelines, and performance metrics.
• Monitor business performance across key indicators (revenue growth, asset flows, client acquisition, etc.) and adjust strategies to drive results.

Practice Management & Financial Oversight

• Manage and track practice financials, including revenue, expenses, profitability, and budgeting processes.
• Provide insights and report to FAs on business performance, trends, and opportunities for growth or efficiency
• Support resource allocation and capacity planning to optimize team productivity.

Performance Tracking & Analytics

• Establish and maintain quantifiable business and activity goals aligned with firm and team objectives.
• Analyze data to identify trends, root causes, and business opportunities.
• Develop reporting dashboards and cadence of reviews to ensure accountability and progress tracking.

Client Experience & Service Strategy

• Oversee execution of the team’s client service model and experience strategy.
• Ensure consistent delivery of a high-quality, personalized client experience across all touchpoints.
• Identify opportunities to enhance client engagement, retention, and satisfaction.

Team Coordination & Leadership Support

• Coordinate team assignments, workflow, and key initiatives to ensure efficient execution
• Act as a central point of organization for projects, ensuring timely delivery and cross-functional alignment
• Provide leadership support through delegation, communication, and prioritization of team activities

Product & Platform Expertise

• Maintain deep knowledge of wealth management products, services, and platforms, including investments, banking, lending, and mortgage solutions
• Support FAs and clients with appropriate product positioning and solutions alignment
• Act as a subject matter resource on firm offerings and capabilities

Risk Management & Compliance

• Ensure adherence to regulatory requirements, firm policies, and supervisory procedures
• Proactively identify and mitigate operational, compliance, and business risks
• Support SAFE Act requirements and maintain required registrations and licensing standards

Cross-Functional Collaboration & Influence

• Collaborate with internal partners (e.g., banking, lending, operations, compliance, marketing) to deliver integrated client solutions
• Influence outcomes and drive decisions without direct authority, using strong communication and relationship management skills.

Required Qualifications

• Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
• SAFE Act Registration; ADV-2B Required
• Obtain and/or maintain at least one firm approved designation
• Strong leadership abilities, communication and delegation skills
• Understanding of how to deliver a strong overall client experience
• Thorough knowledge and understanding of the suite of Wealth Management products and services
• Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements and policies/procedures
• Strong analytical skills with ability to identify trends, root cause and effects and implement improved processes to increase growth and mitigate risk
• Ability to influence and demonstrate strong and effective leadership through clear communication and collaboration with other partners to make sound decisions with courage and conviction; demonstrated ability to influence to the desired outcome, without direct authority

Skills

• Administrative Services
• Customer Experience Improvement
• Project Management
• Sales Performance Management
• Strategy Planning and Development
• Business Acumen
• Business Analytics
• Candidate Screening
• Coaching
• Continuous Improvement
• Account Management
• Process SimplificationReporting

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency Details

US - IL - Northbrook - 1033 SKOKIE BLVD (IL3518)

Pay and benefits information: Pay range $65,000.00 - $96,000.00 annualized salary, offers to be determined based on experience, education and skill set. Formulaic incentive eligible. This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.