Business Manager

Devex Consulting BV; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Palmer Trucks is seeking an experienced office manager to oversee clerical operations, bookkeeping, and administrative services. You will coordinate dealer documentation, lien activities, and HR onboarding while ensuring compliance with state requirements.

Ideal candidates have a bachelor’s degree or five years of related experience, proficiency with Excel and Word, and a valid driver’s license. This role reports to the Branch Manager and supports daily operations and customer service.

Qualifications

• Bachelor's degree or 5 years of related office management experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly to managers, clients, and the general public.
• Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of accounting software, database software, Microsoft Excel spreadsheet software, and Microsoft Word processing software.
• Current driver's license.

Responsibilities

• Analyses and organizes office operations and procedures, including bookkeeping, payables preparation, personnel, information management, filing systems, and other clerical services.
• Prepares composite reports to guide management.
• Maximizes office productivity through proficient use of computer applications (Microsoft Office, DSI Dealer Software Inc., Accounting, Parts Service and Leasing Software).
• Analyses credit information and makes prudent credit decisions that maximize the company’s financial interests.
• Adjusts errors and complaints.
• Maintains contact with customers and outside vendors.
• Implements corporate procedures for retention, protection, retrieval, transfer, and disposal of records.
• Coordinates closely with Sales Representatives to prepare, review, and process dealer documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Works directly with lien holders to obtain, verify, and manage documentation related to vehicle financing, title processing, and releases.
• Maintains knowledge of applicable state and industry requirements related to titling, registration, and financing transactions.
• Serves as a Notary Public or obtains Notary Public certification within a designated timeframe after hire, to support dealership and customer documentation needs.
• Gathers personnel information and files.
• Manages time cards.
• Conducts employee orientation and administrative responsibilities for new hires.
• Distributes and communicates human resources materials, i.e., training, benefits, and announcements.
• Performs other duties as may be assigned.

Skills

Problem Solving

Continuous Learning

Time Management

Teamwork

Customer Focus

Interpersonal Skills

Planning and Organizing

Project Management

Education

Bachelor's degree

5 years office management experience

Tools

Accounting software

Microsoft Excel

Microsoft Word

Database software

Job description

Position Overview

Reports To: Branch Manager

Essential Responsibilities

• Analyses and organizes office operations and procedures, including bookkeeping, payables preparation, personnel, information management, filing systems, and other clerical services.
• Prepares composite reports to guide management.
• Maximizes office productivity through proficient use of the following computer applications: Microsoft Office, DSI Dealer Software Inc., Accounting, Parts Service and Leasing Software.
• Analyzes credit information and makes prudent credit decisions that maximize the company’s financial interests.
• Adjusts errors and complaints.
• Maintains contact with customers and outside vendors.
• Implements corporate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Coordinates closely with Sales Representatives to prepare, review, and process dealer documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Works directly with lien holders to obtain, verify, and manage documentation related to vehicle financing, title processing, and releases.
• Maintains knowledge of applicable state and industry requirements related to titling, registration, and financing transactions.
• Serves as a Notary Public or obtains Notary Public certification within a designated timeframe after hire, to support dealership and customer documentation needs.
• Gathers personnel information and files.
• Manages time cards.
• Conducts employee orientation and administrative responsibilities for new hires.
• Distributes and communicates human resources materials, i.e., training, benefits, and announcements.
• Performs other duties as may be assigned.

Supervisory Responsibilities

• Coordinates activities of various clerical departments or workers within other departments.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Assigns duties and examines work for exactness, neatness, and conformance to procedures.
• Maintains harmony among workers and resolves grievances.
• Issues written and oral instructions.

Competencies

• Problem Solving – defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Continuous Learning – taking initiative to regularly learn new concepts, technologies, and/or methods.
• Time and Priority Management – prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
• Teamwork – cooperating with others to meet objectives.
• Customer Focus – anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Interpersonal Skills – effectively communicating, building rapport, and relating well to all kinds of people.
• Planning and Organizing – establishing courses of action to ensure that work is completed effectively.
• Project Management – identifying and overseeing all resources, tasks, systems, and people to obtain results.

Behaviors

• People-Oriented – building rapport with a wide range of individuals.
• Frequent Change – rapid shifts between tasks.
• Following Policy – adhering to rules, regulations, or existing methods.
• Organized Workplace – establishing and maintaining specific order in daily activities.
• Analysis – compiling, confirming, and organizing information.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university or five years of related office management experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of accounting software, database software, Microsoft Excel spreadsheet software, and Microsoft Word processing software.
• Current driver's license.

Physical Demands

Mobility: ability to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs. Vision: good eyesight and visual acuity are important for reading and processing written information, such as messages, memos, and visitor identification. Hearing: good hearing to effectively communicate with visitors, clients, and colleagues. Manual dexterity: possesses good manual dexterity to handle various tasks, such as operating a phone system, computer, keyboard, and other office equipment efficiently. Lifting: may occasionally need to handle packages, mail, or other items of moderate weight. Working hours: standard office hours, with occasional early mornings or evenings as needed.

Benefits

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products such as Short-Term and Long-Term Disability

Financial Stability and Retirement Preparedness

• Company 401(k) program includes a match
• Retirement planning assistance
• Financial guidance and education

Paid Time Off

• Full-time employees enjoy paid holidays and personal time
• Vacation based on length of service

Resources for Major Challenges and Life Events

• Life Insurance
• Hospital stay, critical illness, and other products
• Bereavement services and employment assistance program
• Mental health resources readily accessible and without stigma Insurance

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected class.