Business Intelligence Developer - Customer Support, Epic Solutions

Gundersen Lutheran Admin Svcs; Wisconsin; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

HSA/FSA

401k match

PTO

Tuition Investment Program

Career Development Center

Wellness program

Identity theft protection

Job summary

Emplify Health is seeking an experienced Business Intelligence Developer for Customer Support - Epic Solutions to convert customer questions into reliable, scalable Epic-based solutions. The role requires Epic certification, Power BI, SQL, and Databricks expertise, with willingness to collaborate on data governance and customer training.

Onalaska, WI location; onsite, hybrid, or remote options allowed for Wisconsin residents.

Qualifications

• Bachelor's degree in IT or related field required.
• Epic certification highly desired.
• Cogito certification is a plus.
• Experience with Power BI development, SQL, and Databricks.
• Familiarity with Epic tools including Healthy Planet and SlicerDicer.
• Experience gathering requirements and documenting clearly.
• Strong customer relationship and communication skills.

Responsibilities

• Take ambiguous requests, ask the right questions, and turn them into clear requirements and effective solutions.
• Participate in office hours, helping customers and building full solutions from their requests.
• Perform validation, testing, and user acceptance testing.
• Train users on the solutions you build.
• Contribute to data governance with standards, definitions, and documentation.
• Set clear expectations with customers about scope and timing.

Skills

Power BI development

SQL

Databricks

Epic knowledge

Customer relationship

Communication

Epic tools (Healthy Planet)

Epic tools (SlicerDicer)

Education

Bachelor's degree in IT or related field

Tools

Epic certification

Cogito certification

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health is seeking an experienced, customer-focused professional to join our Business Intelligence team as a Business Intelligence Developer, Customer Support - Epic Solutions. In this role, you will turn the questions our customers bring into complete, reliable solutions.

The ideal candidate will bring strong Epic knowledge and the curiosity to ask the right questions. Successful candidates will be comfortable with a request that starts out unclear and will build trusted relationships with the people they serve.

What You’ll Do:

• Take ambiguous requests, ask the right questions, and turn them into clear requirements and effective solutions.
• Take part in office hours, helping customers and building full solutions from their requests.
• Perform validation, testing, and user acceptance testing.
• Train users on the solutions you build.
• Contribute to data governance, including standards, definitions, and documentation.
• Set clear expectations with customers about scope and timing.

What’s Available:

• Fulltime, 80 hours biweekly (1.0 FTE).
• Schedule: Monday-Friday Days.
• Location: Located at our Support Services Building in Onalaska, WI. Ability to work onsite, hybrid, or remote. Remote employment options are available for residents of Wisconsin, Minnesota, and Iowa only.
• Compensation: Starting at $70,000/year, with opportunity for higher pay based on experience.
• We have the ability to fill positions at various experience levels depending on your existing experience.

An Ideal Candidate Will Have

• Education : Bachelor's degree in IT or a related field.
• License/ Certification: Epic certification and experience is highly desired.
• Cogito certification is a plus.
• Experience : Experience with Power BI development, writing SQL, and Databricks.
• Depth in a specific Epic area, such as revenue cycle, is a plus.
• Familiarity with Epic tools including Healthy Planet and SlicerDicer.
• Experience gathering requirements and documenting them clearly.
• Strong customer relationship skills, including active listening and clear, plain-language communication.
• Strong organizational, analytical, and critical thinking skills.
• Strong collaboration skills with the ability to work effectively with cross-functional teams and stakeholders.
• Immigration sponsorship (e.g., H-1B) is not available for this position.

In addition to the rewarding work, you’ll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our fo