Business Intelligence Analyst – Member Experience & Operations

Fetch; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, dental, and vis

HSAs and FSAs

401(k) matching

20 days PTO with rollover to 30 days

9 paid holidays + floating holiday

Pet Insurance discount

Educational Assistance

Discount Perks Program

Volunteering - 8 hours/year

Employee Referral Incentive

Tuition Assistance

Commuter Benefits

EAP

Job summary

Fetch is seeking a Business Intelligence Analyst to join our Operational Analytics team in the US, with remote flexibility and a preference for candidates near New York City on a hybrid schedule (1–2 days in office). You will own Member Experience analytics reporting, build capacity models, and provide actionable insights to leadership.

Ideal candidates have 1–3 years in BI, strong SQL, and experience with Tableau or Power BI, plus solid Excel and communication skills.

Qualifications

• 1–3 years in BI, data analytics or reporting.
• SQL proficiency for querying/manipulating data.
• Experience building dashboards in Tableau or Power BI.
• Strong Excel skills and ability to narrate data clearly.
• Excellent written and verbal communication skills.

Responsibilities

• Own and maintain Member Experience Analytics reporting dashboards.
• Develop forecasting and capacity models for service and claims teams.
• Handle ad hoc analytics requests from cross-functional partners.
• Translate business questions into analytical approaches and deliverables.
• Identify opportunities to streamline recurring reporting and improve data quality and turnaround time.
• Leverage AI tools for work acceleration and automation.
• Present findings to non-technical leadership.

Skills

SQL

Dashboards

Excel

Statistics

Communication

Education

Bachelor's degree in a quantitative field

Tools

Tableau

Power BI

Job description

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview: Fetch is looking for a Business Intelligence Analyst to join our Operational Analytics team, supporting Member Experience and internal operations reporting. In this role, you'll build and maintain the dashboards, models, and ad hoc analyses that help leadership understand how members experience our products and how our operations teams are performing. You'll work closely with the AVP/VP of Operational Analytics and partner teams across the business to turn data into clear, actionable insight.

Location: This role is open to remote candidates across the U.S., with a preference for those local to New York City and open to a hybrid schedule of 1–2 days per week.

Key Responsibilities

• Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics (NPS/CSAT, contact rate, first-contact resolution, handle time, service level, retention/churn, email engagement)
• Build and maintain Ops Staff Models: forecasting and capacity models (volume forecasts, staffing requirements) for member service and claims teams
• Field and deliver ad hoc analytics requests from cross-functional partners
• Partner with stakeholders to translate business questions into clear analytical approaches and deliverables
• Identify opportunities to streamline recurring reporting and improve data quality and turnaround time
• Leverage AI tools (e.g. Claude, Gemini, Copilot) for work acceleration and automation
• Present findings and recommendations to non-technical audiences, including leadership

Qualifications

• Required: 1–3 years of experience in a business intelligence, data analytics, or reporting role
• Proficiency in SQL for querying and manipulating data
• Experience building dashboards/reports in a BI tool such as Tableau or Power BI
• Strong Excel skills
• Solid grounding in basic statistics and ability to translate data into a clear narrative
• Excellent written and verbal communication skills

Preferred

• Experience in the insurance industry or with claims/operations data
• Familiarity with forecasting/workforce/staffing models
• Experience designing and analyzing A/B tests and other controlled experiments
• Bachelor's degree in a quantitative field (e.g., statistics, economics, data science) or equivalent experience

Compensation

The pay range for this position is $70,000 - $75,000 on a full-time basis. This position is eligible for the Company’s bonus plan(s).

Pay Range$70,000—$75,000 USD

Why Join Fetch

Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration. When in office, enjoy complimentary lunch daily. Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive.

Benefits & Perks

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)