Business Intelligence Analyst - Federal Acquisition Service

GSA; Orlando (FL); On-site; USD 96,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid holidays

Thrift Savings Plan

Job summary

GSA is seeking a Business Intelligence Analyst to transform raw data into actionable insights and drive strategy through trends and dashboards. The role focuses on optimizing business processes to improve customer relationship management. Location is Orlando, FL, with duties across multiple U.S.

sites as needed. The analyst will lead CRM expansion, build cloud BI capabilities, write user stories, and prepare management briefings.

Qualifications

• Experience turning data into actionable insights and dashboards.
• Ability to expand CRM and Cloud BI capabilities.
• Experience gathering requirements and writing user stories.

Responsibilities

• Turn raw data into insights to drive strategy and dashboards.
• Expand CRM and BI capabilities using acquisition data.
• Collaborate with FAS units to document requirements and backlogs.
• Prepare briefings for management with actionable recommendations.
• Create and maintain project documents: BRDs, mappings, reports.

Skills

Data analysis

Dashboard design

CRM expansion

User stories

Stakeholder briefings

Job description

Summary

As a Business Intelligence Analyst, you will turn raw data into actionable insights to drive strategy by focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management.

As a Business Intelligence Analyst, you will turn raw data into actionable insights to drive strategy by focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management.

Location of position

GSA, Federal Acquisition Service, Office of Business Optimization

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Learn more about this agency

Duties

The duty location will be determined at the time of selection in one of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; New York, NY; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Tampa, FL; Houston, TX; San Antonio, TX; and/or Orlando, FL.

The Office of Business Optimization, or Optimize, serves as the “dot connector” converting the Federal Acquisition Service vision into an operational reality to drive acquisition excellence. Our office is dedicated to enterprise-wide excellence in operations, proactive customer engagement, and cultivating a top-tier workforce.

Optimize is responsible for strategy development, procedure optimization, supply chain risk management, and data analytics to inform smart business decisions.

You will be responsible for the following duties

• Turning raw data into actionable insights to drive strategy, focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management.
• Leading the expansion of Customer Relationship Management System (CRM) and Cloud business intelligence (BI) capabilities through the use of acquisition data within the Federal Acquisition Service (FAS) organization providing documentation and supporting a continuous cycle for obtaining feedback for enhancements and application improvement.
• Working with Federal Acquisition Service (FAS) business units and portfolios to define and document requirements; gathering, developing, and writing user stories that support business requirements; supporting and assisting with prioritization of tasks within the Change Control Board (CCB) and help maintain the requirements backlog for sprint releases.
• Preparing and conducting briefings for higher level management to explain the impact of business decisions, providing recommendations, viable solutions, or action plans, and proposing guidance and direction for implementation of recommendations.
• Creating, updating, and maintaining project documents including: business requirements, functional and non-functional requirements, functional design, data mapping, and report specifications.

Requirements

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959
• Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-13 salary range starts at $106,437.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.

Specialized experience

Specialized experience is experience optimizing business processes to improve customer relationship management and contract management. Such experience must include utilizing electronic-business, customer relationship management (CRM), and business intelligence (BI) systems:

• Performing audits concerning contract and customer data management for organizational compliance;
• Conducting analytical studies to benchmark metrics to identify performance gaps, establish realistic goals, and implement targeted improvements to drive business success;
• Reviewing contract and customer data to ensure compliance with contractual terms; and
• Compiling data to translate technical reports into presentations for customers and/or senior management.

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin.

Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

Relocation-related expenses are not approved and will be your responsibility.

On a case-by-case basis, the following incentives may be approved:

• Recruitment incentive if you are new to the federal government
• Relocation incentive if you are a current federal employee
• Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.