Business Integrated Solutions Manager

Austin Community College; Richmond (VA); On-site; USD 90,550 - 147,144; Full time

Job summary

A prominent college in Virginia is seeking a proactive process improvement manager to lead a multi-disciplinary team, ensuring effective performance management and organizational change. You will analyze policies and procedures, direct data analysis projects, and enhance business operations. The ideal candidate will possess strong communication, negotiation, and program evaluation skills, with a bachelor's in a relevant field. This full-time position offers a competitive salary range of $90,550 to $147,144, commensurate with experience.

Qualifications

• Ability to conduct program evaluations.
• Strong skills in establishing QA and QC procedures.
• Experienced in financial and budgetary planning.
• Proficient in leading business process improvements.

Responsibilities

• Lead a multi-disciplinary team in business process improvements.
• Manage technical guidance for performance management.
• Drive organizational change and system enhancements.
• Direct data analysis and automated reporting.

Skills

Effective communication

Program evaluation

Process improvement

Negotiation skills

Team leadership

Education

Bachelor's degree in Engineering, Research, Evaluation, Industrial Engineering, or Business Management

Job description

You are viewing a preview of this job. Log in or register to view more details about this job.

Job Category: Policy Analysis and Planning

Apply Before: 03/30/2026, 11:59 PM

Job Schedule: Full time

Minimum Salary: $90,550.00

Maximum Salary: $147,144.00

Contact Name: Logan Sanchez

Job-Specific Insights

This role will lead a multi-disciplinary team in VDOT’s Business Integrated Solutions Division (BISD). The division conducts business process improvement, business reengineering, organizational change management, business system requirements, operational and productivity studies, financial and cost benefit analyses, surveys and statistical work, trends, and data analyses. These services are provided to maximize quality and increase the efficiency and effectiveness of the Department's operations.

Job Description

Interpret and analyze policies, procedures and business processes, and monitor program compliance. Provide technical guidance related to performance management, organizational effectiveness and problem resolution across the agency. Role is a proactive and analytical process improvement manager that provides day-to-day leadership and support for critical functions within the Business Integrated Solutions Division. This role will lead multiple simultaneous initiatives that streamline operations, enhance systems, and support organizational change. This is a working manager role that will partner with direct staff and cross-functional teams to identify bottlenecks, map workflows, and implement solutions that drive measurable impact.

How you will contribute

• Data Information Systems: Directs others in using VDOT's data information systems to mine data and analyze and interpret results and developing automated management information reports for use by managers at all levels within VDOT but particularly senior leadership. Develops performance measures that ensure VDOT is meeting goals and objectives as outlined in the department strategic plan and business plan.
• Leadership: Manage a team of Sr. Management Analysts, providing direction and support for projects.
• Organizational Change Management: Lead or support the successful implementation of organizational changes to tools, systems, or processes.
• Process Improvement: Lead or support process improvement of complex procedures, systems, or policies and provide timely and actionable recommendations.
• System/Solution Requirements: Lead or support the collection of business requirements for complex systems undergoing replacement or major enhancement.

What will make you successful

• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
• Demonstrated abilities to conduct program evaluations in order to critically assess complex business processes.
• Demonstrated ability to deal effectively with ambiguity and to gather critical facts of a situation.
• Demonstrated ability to establish QA and QC procedures to ensure team is operating within those parameters.
• Demonstrated ability to establish financial and budgetary plans and manage accordingly.
• Demonstrated ability to negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically.
• Demonstrated competencies in team dynamics by leading, delegating, motivating, and obtaining desired results.
• Demonstrated skills in engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions.
• Experience conducting program research and analysis.
• Experience developing, interpreting and researching policy.
• Experience interpreting laws, policies and procedures.
• High-level negotiation or mediation skills.
• In-depth knowledge of state government organizations, functions, and transportation systems, operations, and procedures.
• Knowledge of supervisory practices and principles, to include hiring, discipline, performance management and employee development.
• Proven ability to lead teams having diverse backgrounds to successful results.
• Proven skills in oral and written communications and development of complex and sensitive reports and presentation materials.
• Skill in the use of computers and web-based applications.
• Technical knowledge of transportation related networks and related systems.

Minimum Qualifications

• Ability to conduct program evaluations.
• Ability to establish QA and QC procedures.
• Ability to establish financial and budgetary plans.
• Ability to establish project schedules and details.
• Ability to lead business process improvements.
• Skilled in leading projects or teams.
• Skills in engineering business process improvement.

Additional Considerations

• A combination of training, experience, or education in Engineering, Research, Evaluation, Industrial Engineering, or Business Management or related field desired.
• Experience developing and implementing low code solutions within business processes.
• Experience in a senior management position and experience managing a large and diverse staff, working in multiple programmatic areas.
• Experience in research and evaluation principles, practices, and methodologies as well as working with business leaders and users of business processes to capture processes and identify issues and solutions.
• Experience in transportation programs, policy, federal and State legislative and regulatory processes.
• Experience leading organizational change management for groups modifying processes, procedures, or tools
• Experience researching and developing business requirements for IT solutions.
• Knowledge of transportation related networks and systems.