Business Insurance Unit Leader

NACBA; Chattanooga, Northern (TN, KY); Hybrid; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) seeks an experienced Business Insurance Unit Leader to oversee team performance, training, and compliance across our Chattanooga operations. You will drive efficiency, mentor staff, and coordinate with HR on staffing and development needs.

The role requires a strong client-service background in business insurance and a deep understanding of corporate and surplus lines standards. Applicants must be within driving distance to the Chattanooga, TN office and available for

Qualifications

• Minimum of 5 years as Sr. Client Manager or Account Executive in Business Insurance.
• Strong client service track record and mentoring of colleagues.
• Understanding of Corporate, Compliance, and Surplus Lines Standards.
• Proficiency with technology and outsourcing to improve operational efficiency.
• Positive, proactive and systematic problem-solving approach.

Responsibilities

• Oversee workload distribution among team members and coordinate with Managing Director.
• Identify and implement training to address capacity and knowledge transfer; ensure compliance and quality control.
• Lead compliance reviews and address audit findings; maintain communications on performance metrics.
• Conduct annual performance evaluations and lead team meetings; coordinate with HR on staffing needs.
• Participate in strategic planning, with one annual on-site meeting in North Atlanta; manage crisis situations as needed.

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Unit Leader at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Chattanooga, TN office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Business Insurance Unit Leader, you will:

Operational Efficiency and Team Management

• Oversee the distribution of workloads among team members to ensure balanced account management in conjunction with Managing Director.
• Implement strategies for proactive hiring and training to address capacity issues and knowledge transfer.
• Monitor team performance and proficiency in key processes, providing support and resources as needed.

Training and Development in collaboration with BI Systems and Technical Training Staff

• Identify training needs for both new hires and existing team members, ensuring that training is tailored to individual strengths and roles.
• Coordinate the facilitation of regular training sessions on compliance, quality control, and best practices.
• Encourage a spirit of ongoing professional development and mentorship opportunities for team members, promoting a culture of continuous learning.
• Handle sensitive situations, ensuring that all training programs are comprehensive and relevant to the team's needs.

Compliance and Quality Control

• Review regular audits of team performance and processes to ensure adherence to corporate compliance standards.
• Address audit findings promptly and coordinate with training team to implement corrective actions to improve service delivery.
• Maintain clear communication with team members regarding compliance expectations and performance metrics.

Periodic / As-Needed Duties

Performance Reviews:

• In coordination with the Managing Director, conduct annual performance evaluations for team members, providing constructive feedback and setting development goals.

Team Meetings:

• Organize and lead team meetings to discuss progress, address challenges, and share best practices.

Collaboration with HR:

• Work closely with HR to address staffing needs, manage personnel issues, and support recruitment efforts.

Communication with Leadership:

• Provide updates to senior management on team performance, operational challenges, and resource needs.

Strategic Planning:

• Participate in strategic planning sessions to align team goals with organizational objectives and identify areas for improvement. One annual on-site meeting in North Atlanta is required.

Crisis Management:

• Be prepared to address urgent issues as they arise, ensuring that the team remains focused and supported during transitions or challenges.

Feedback Collection:

• Regularly gather feedback from team members regarding their roles, challenges, and suggestions for improvement.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Minimum of 5 years of experience as a Sr. Client Manager or Account Executive in Business Insurance.
• Proven track record of excellent client service and mentoring of colleagues.
• Strong understanding of Corporate, Compliance, and Surplus Lines Standards.
• Proficient in utilizing technology and outsourcing options to enhance operational efficiency.
• Positive, proactive, and systematic approach to problem-solving
• Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability
• Property & Casualty License Required
• Annual CE Requirement

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE