Business Insurance Client Service Specialist

Internationalinsuranceprofessionals; Athens (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Work

Generous time off

Tuition reimbursement

Professional development

Stock purchase opportunities

Job summary

Marsh McLennan Agency in Athens, GA is seeking a Business Insurance Client Service Specialist to support mid-market clients with renewal processing, rate information, and client communications. This hybrid role requires commuting to our Athens office at least three days a week.

You will maintain client data, prepare proposals, assist with marketing and claims support, and help the service team achieve retention goals. Strong organizational and communication skills are essential.

Qualifications

• Experience in client service or account support.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with accuracy.
• Excellent organizational and project management skills.
• Ability to respond quickly and professionally to client requests.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Process new and renewal business within timelines.
• Provide clients with plan information, rates, contributions, and carrier contacts.
• Prepare proposals and presentations for client and prospect meetings.
• Document member and client communications in the client management system.
• Assist with marketing and seminars as needed.
• Assist clients with claims resolution.
• Support service and production teams to achieve agency revenue and retention goals.
• Maintain daily client processing tasks (endorsements, policies, audits, cancellations).
• Assist with marketing activities as needed.
• Monitor claims when applicable and document communications in the CMS.
• Prepare presentations, spreadsheets, and other communications for internal and client needs.
• Assist clients with claims resolution.
• Participate in seminars/training to enhance knowledge.

Skills

Client service

Communication

Organizational skills

Microsoft Office

Project management

Responsiveness

Prioritize work

Client service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Client Service Specialist at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Athens, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Business Insurance Client Service Specialist, you will:

• Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
• Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
• Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
• Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
• Address and resolve client questions and issues.
• Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrates creativity in presentation style.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
• Assist with all aspects of marketing, as needed.
• Take report and monitor claims (if applicable).
• Document member and client communications in the client management services tool according to department standards.
• Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
• Assist clients with claims resolution.
• Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
• Other duties and responsibilities assigned by management.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

• 3-5 years of industry specific experience
• LOB designations
• College or advanced degree

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMCG