Business Insurance Account Manager II

Internationalinsuranceprofessionals; Kennesaw (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid Work

Tuition reimbursement and professional

Professional development opportunities

Generous time off

Stock purchase opportunities

Charitable contribution match programs

Job summary

Marsh McLennan Agency (MMA) is seeking a Business Insurance Account Manager II to support client relationships, renewals, and cross-sell opportunities in the Kennesaw, GA area. The role requires collaboration with Producers and Marketing Account Executives to service and grow client accounts.

Applicants must be within driving distance to our Kennesaw office and able to commute at least three days per week. Strong communication and leadership skills are essential.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• Strong client relations and communication skills.
• Ability to lead, develop, and mentor teammates.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Assist clients with service questions related to administration, billing, claims issues and problem solving.
• Seek cross-sell opportunities and suggest new lines of coverage.
• Coordinate renewal processes and present options to clients for renewal or market alternatives.
• Assist with marketing of accounts and prepare information for marketing.
• Complete implementation and deliver all forms to clients.
• Support relationship management meetings and client visits.

Skills

Client relationships

Communication skills

Leadership ability

Education

Bachelor’s degree or equivalent

Insurance license(s)

Tools

Microsoft Office Suite

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Account Manager II at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Kennesaw, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

• Build and maintain key client and carrier relationships by phone, email and in person.
• Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem solving, upon request.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Work with Producer and/or Marketing Account Executive, if applicable, to monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Assist with the marketing of accounts as requested by Producer and/or Marketing Account Executive, if applicable.
• Prepare marketing information or provide required information to a marketing person. As appropriate, present the options to the client.
• Complete the implementation process; prepare and deliver all applicable forms to client.
• Assist Producer in conducting relationship management meetings and/or visits with assigned clients.
• Become proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Mentor team members.
• Other duties and responsibilities as requested by management.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent education and related training
• Three to Five years of relevant insurance industry experience
• Appropriate insurance license(s)
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
• Ability to travel, occasionally overnight

These additional qualifications are a plus, but not required to apply:

• Advanced degree
• Certification in field of endeavor
• Experience with Requests for Proposal

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMCG