Business Experience and Planning Manager Senior

PNC; Baltimore (MD); On-site; USD 100,000 - 223,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) match

Pension plan

Stock purchase plan

Paid holidays

Vacation days

Job summary

PNC seeks a senior leader in the Organizational Change Management (OCM) arena to guide business experience and planning. The role centers on delivering consistent readiness across the organization by shaping strategy and leading the content and readiness team.

Based in Pittsburgh or a hub location, you will drive intake, prioritization, resource planning, and execution, ensuring collaboration with lines of business and senior leaders.

Qualifications

• Bachelor's degree required.
• 8+ years industry experience.
• Minimum 5 years of management experience.
• Advanced degree or certifications desirable.
• Experience with cross-functional teams.

Responsibilities

• Defines and implements business planning processes.
• Leads cross-functional teams to improve planning methods.
• Builds partnerships with key decision makers.
• Owns operating rhythm and readiness execution.
• Mentors assigned leads and fosters best practices.

Skills

Business Development

Business Intelligence

Competitive Advantages

Competitive Strategies

Data Integration

Data Mining

Strategic Planning

Education

Bachelors

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience and Planning Manager Senior within PNC’s Organizational Change Management organization, you will be based in Pittsburgh or one of PNC’s hub location.

The Business Experience & Planning Manager is a key leader within the Central Change Management Organizational Change Management (OCM) team, responsible for leading the content & readiness team and helping shape the strategy for consistent readiness execution across the organization. This role provides day-to-day leadership for intake, prioritization, resource planning, readiness execution, and continuous improvement to ensure change support is delivered consistently, efficiently, and in alignment with line of business priorities.

In addition to people leadership, the manager owns the operating rhythm and practical execution model for OCM support. This includes coaching and developing team members, managing the Change Navigator Engagement intake process, assessing complexity and support needs, aligning resources to the right work, maintaining visibility into capacity, and improving templates, standard practices, tools, and transition materials so the team can execute with quality and consistency.

The manager also provides hands-on leadership for the most complex, ambiguous, or high-impact change efforts, including cross-line of business initiatives, system replacements, regulatory and investor-driven changes, mergers and acquisitions activities, self-identified issues, and other work where adoption risk is high. In these situations, the manager may lead strategy, provide direct OCM guidance, mentor assigned leads, support escalation, or help stabilize approach, ownership, and execution.

The manager partners with peers and leadership to keep OCM support aligned to business priorities and positioned as a consistent, value-added service across the organization.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages cross-functional teams to improve line of business planning methods. Defines key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners.
• Responsible for defining and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Creates solutions to meet business operational and financial objectives. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Leads a team that develops and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Business Case Justification, Business Process Design, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $100,100.00 - $223,080.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/17/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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