Business Director, Product Strategy & Analytics (Assistance & AI)

Capital One; New York, Northern (NY, KY); Hybrid; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director of Business Analytics for the Assistance & AI team in New York. This leadership role will shape analytics strategy, data infrastructure, and product analytics across CX and OPEX outcomes in digital assistance and self-service channels.

You will build scalable measurement frameworks, guide data-backed business strategies, and lead a high-performing team of business and data analysts to drive growth and efficiency.

Qualifications

• Bachelor’s Degree is required.
• At least 4 years of quantitative analysis experience.
• At least 4 years of qualitative analysis experience.
• At least 2 years of people management experience.
• At least 2 years of project management experience.

Responsibilities

• Strategic leadership: develop business strategies to drive growth and profitability.
• Lead and develop analysts, coaching for talent development at Capital One.
• Manage delivery of business requirements and execute product strategy across projects.
• Collaborate with Product, Tech, Operations, and Finance to improve quality and profitability.
• Demonstrate strong analytics-driven decision making with clear stakeholder communication.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Strategic leadership

Executive communication

Education

Bachelor's Degree

Master's Degree

Job description

Business Director, Product Strategy & Analytics (Assistance & AI)

The Assistance & AI team develops AI-powered capabilities to assist customers through chat and the help hub, and uses Generative Engine Optimization (GEO) to unlock new growth opportunities in emerging channels like AI search. We are seeking a Director of Business Analytics to lead our analytics strategy, data infrastructure, and product analytics team. In this role, you will bridge customer experience (CX) metrics and operational efficiency (OPEX) outcomes across our digital assistance and self-service channels. You will build scalable measurement frameworks, drive data-backed business strategies, lead rigorous experimentation, and empower a high-performing team of business and data analysts.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands


• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One


• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently


• Partnership: Work closely with colleagues across Capital One including: Product, Tech, Operations, Finance and others to drive improvement in quality, volume, service, and profitability


• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business


• Strong people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results


• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree


• At least 4 years of experience performing quantitative analysis


• At least 4 years of experience performing qualitative analysis


• At least 2 years of experience performing people management


• At least 2 years of experience performing project management

Preferred Qualifications:

• Master’s Degree


• 2+ years of experience in financial services


• 1+ year of experience in consulting

Salaries:

• McLean, VA: $230,400 - $263,000 for Business Director


• Richmond, VA: $209,500 - $239,100 for Business Director


• New York, NY: $251,400 - $286,900 for Business Director


• San Francisco, CA: $251,400 - $286,900 for Business Director

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.