Business Development & Support Specialist

heilind; Wilmington (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Heilind is seeking a Business Development & Sales Support Specialist in the MA/PA region to assist administrative, sales and management needs within the branch. You will back up the sales team on customer needs, build relationships with customers and suppliers, and collaborate with internal teams to grow Heilind's business.

You will learn the company structure, CRM/Sales tools, and engage with the Field Sales Team to identify growth opportunities and support top accounts.

Qualifications

• Two years of sales/marketing or sales support experience.
• Proficiency with Microsoft Office and CRM tools.
• U.S. Person per ITAR requirements.
• Strong time management, organization, and communication skills.
• Willingness to travel.

Responsibilities

• Support administrative, sales, and management needs in the branch.
• Back up the sales team on customer needs and opportunities.
• Develop relationships with accounts and suppliers and grow Heilind's business.
• Learn Heilind structure and CRM/Sales tools to perform tasks effectively.
• Identify growth opportunities and collaborate with Field Sales Team.

Skills

Time management

Organization

Communication

Negotiation

Analytical thinking

Travel readiness

Tools

CRM

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

The major objective for this position is to provide support for the administrative, sales, and management needs in the branch. This position will also back up the sales team on customer needs along with growing sales at the assigned accounts.

A strong predictor of success for a Business Development & Support Specialists is the ability to get along with others and be very organized. You are a key to great customer service for our branches as you collaborate with the inside team, field sales and management to build solid relationships with our people, customers, and suppliers. Utilize all the resources, services and personnel that are at your disposal to make you and Heilind indispensable to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties as assigned.

• Within the first 30 days.... Learn, with the help of your BSOM (Inside Sales Manager) the structure of Heilind and how to work within this structure. Learn the system tools so you can perform all tasks related to your job.

• Within the first 60 days... Understand what the top priorities of support are needed at the branch by working with your manager. Proactively introduce yourself to all your accounts. Meet with your Field Sales Team to review your top 15 accounts and discuss engagement & opportunities. Reach a high level of comfort with our CRM and Sales tools.

• Within 90 days... Have the priority support functions being executed at a high level and be adding the secondary support function to your weekly routine. Proactively introduce yourself to our top 10 Supplier Reps. Discuss your assigned accounts how you can work together with them to grow Heilind's business. All assigned training modules should be complete at this time.

• Within the first 6 months... You will be balancing your branch support role with your new account development/sales role. Your regular meeting with your Inside Sales Manager will cover training needs, workload analysis, and support issues, along with sharing account information, developing and executing strategies to pursue opportunities to grow Heilind's business with your Field Sales Team. Identify 5 new customers with growth potential and profile existing accounts, identifying $100,000 of new opportunities that Heilind doesn't currently enjoy.

Before you start the journey, it's important that you have the roadmap. Within the first 2 weeks, take the initiative to meet with your branch leadership to understand the Company's vision, key Company objectives and most important your individual objectives & expectations.

EDUCATION/EXPERIENCE:

• Business Development & Sales Support for Heilind needs to have at least two years of sales/marketing experience or sales support; preferably in electronic component distribution or a closely related field.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Experience with frequently utilized sales tools such as CRM a plus.
• Certified Professional Salesperson (CPSP) Certification a plus.
• Customer Care Professional Certification a plus.

SKILLS AND REQUIREMENTS:

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Strong time management and organizational skills.
• Must have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients, and customers.
• Excellent communication, interpersonal, and negotiation skills.
• Must have strong analytical thinking and problem-solving skills.
• Must be able to travel.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Travel by car required occasional travel by other means of transportation. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.