Business Development Representative - Retail

Socket.dev; United States; Hybrid; USD 75,000 - 120,000; Full time

Job summary

Toast is expanding its Retail platform and seeks a Retail BDR to join a founding team in building the sales pipeline for new verticals in food and beverage. You will generate target lists, perform qualification calls, and set meetings for Account Executives, driving early engagement and mutual fit with Toast Retail solutions.

The role emphasizes a founder’s mindset, resilience in high-volume outreach, and clear communication across channels, with hybrid in-person and remote collaboration and

Qualifications

• Must be driven to become a full-cycle Account Executive in a commissioned closing role.
• Able to sustain 80+ daily outreach activities and meet performance metrics.
• Excellent written and verbal communication with prospects across email and calls.

Responsibilities

• Generate lists of prospective stores (convenience, grocery, bottle shops) and execute high-volume outreach.
• Qualify prospects to map needs to Toast Retail solutions and drive mutual fit.
• Schedule meetings with qualified prospects for Account Executives and ensure smooth handoffs.

Skills

High-volume outreach

Communication

Accountability

Growth mindset

Critical thinking

Organizational skills

Tools

Salesforce

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform.

As a Retail Business Development Representative (BDR), you will be part of a founding team that is transforming the way Retailers operate. You will serve as the critical first step in our sales pipeline, responsible for building and qualifying the opportunities that drive our growth.

A day in the life (Responsibilities)

• Generate lists of prospective convenience stores, grocery stores, bottle shops, and other retailers to target. Execute high-volume outreach to a mix of prospective businesses to determine mutual fit. Complete 80 activities daily (cold calls).
• Conduct qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our Retail solution.
• Schedule meetings with qualified prospects for Account Executives, ensuring a seamless handoff and a smooth sales process.
• Partner with Account Executives on strategy, talk tracks, and feedback.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you’ll need to thrive (Requirements)

• Career Progression: Must be driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development.
• High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 80+ daily outreach activities.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Compensation

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

• Zone A $75,000 — $120,000 USD
• Zone B $65,000 — $104,000 USD
• Zone C $59,000 — $94,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note‑taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in‑office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.