Business Development Representative - Contact Center (CX)

Zoom; United States; Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Benefits program

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for enterprise accounts. You will engage with C-level and VP decision-makers, partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

As a relentless hunter fluent in CCaaS, you will craft account-specific messaging, work with cross-functional teams, and contribute to Zoom’s enterprise pipeline growth with a structured hybrid working

Qualifications

• Experience with contact center solutions (CCaaS) for enterprise.
• Strong customer engagement and sales skills with C-level outreach.
• Ability to work with cross-functional teams on ABM campaigns.

Responsibilities

• Identify and engage enterprise accounts to drive Zoom Contact Center pipeline.
• Execute 70+ outbound activities daily including calls, emails, video messages, and LinkedIn outreach.
• Collaborate with CX Specialists, Field Marketing, and ABM teams on targeted campaigns.
• Qualify opportunities via discovery calls and understand contact center needs.
• Develop compelling messaging for C-level executives and VPs in CX, IT, and Operations.
• Maintain accurate Salesforce records and contribute to enterprise pipeline growth.
• Track performance and adapt strategies based on results.

Skills

CCaaS experience

Executive outreach

Sales acumen

Outbound prospecting

Job description

What You Can Expect As a Contact Center Business Development Representative, you'll own the top-of-funnel motion for Zoom Contact Center, one of the fastest-growing and most strategically important divisions in the company. You will engage directly with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline. This is a role where your domain expertise matters from day one. You'll bring existing knowledge of the CCaaS space, and in return, you'll have ownership of your outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive. If you're a relentless hunter who speaks CCaaS fluently, thrives on cold prospecting, and wants to work with best-in-class field teams on strategic account campaigns — this is where you build your career.

About the Team

Zoom Contact Center is our fastest-growing and most strategically important business and this BDR team is the engine behind it. We entered the Gartner Magic Quadrant for CCaaS in under three years, and we're only accelerating from here. Our CX org operates with a startup feel inside an established brand — you'll have the backing of Zoom's scale and resources, and the visibility that comes with working on a product line where leadership is paying attention.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

What We’re Looking For

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Have excellent customer service skills and sales acumen.
• Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
• Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
• Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Compensation

Approximately 65,000−120,000 OTE annually, based on a standard 40-hour work week. This is a non-exempt position eligible for overtime pay in accordance with applicable law.

Salary Range or On Target Earnings: Minimum: $31.00 Maximum: $58.22

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

#LI-Remote Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.