Business Development Representative - Charleston, West Virginia, United States

Victory Toyota Charleston; Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Toyota Charleston is seeking a Business Development Representative to manage customer inquiries and enhance service delivery. The successful candidate will coordinate sales and service appointments, assist in paperwork, and maintain communication with customers while providing exceptional service.

This role requires strong organizational skills and a professional demeanor. Previous experience in similar positions will be an advantage, along with knowledge of the automotive industry.

Qualifications

• Previous experience in administrative, clerical, or customer service roles.
• Working knowledge of automotive industry is a plus.
• Pleasant personality with a helpful attitude.

Responsibilities

• Manage incoming sales and service appointment queries.
• Develop action plans to resolve customer issues.
• Coordinate with departments on inquiries.
• Track sold vehicles and parts.
• Follow up on leads and manage paperwork.

Skills

Strong organizational skills

Communication skills

Customer service experience

Microsoft Office proficiency

Dependability

Education

High school diploma or GED

Tools

Reynolds and Reynolds

Job description

Business Development Representative BDC

Are you looking for a professional environment that rewards those with strong work ethics?Do you enjoy working with customers to ensure great service and achieve a goal?We are looking for self-motivated individuals as a Business Development Representative to join our successful team!

The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and may have a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation when needed
• Provides administrative assistance as needed

Requirements

• High school diploma or GED
• Previous experience in a similar position (administrative, Service concierge, call center, customer service, etc.)
• Working knowledge of the automotive industry a plus
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Reynolds and Reynolds experience a plus

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.