Business Development Representative

hendrick; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Rick Hendrick City Chevrolet in Charlotte, NC is seeking a motivated Business Development Center associate to drive lead generation and schedule sales/service appointments. This role emphasizes customer engagement, data entry, and adherence to company standards.

Responsibilities include answering calls, logging customer information in the Dealership Management System, coordinating follow-ups, and maintaining accurate records. Strong communication and basic office software skills are essential.

Qualifications

• Experience in customer service or call-center environments is preferred.
• Ability to log and track customer interactions accurately in a system.
• Proficient with basic office software and data entry.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Answer all incoming phone calls and schedule sales or service appointments.
• Log customer comments into the Dealership Management System (DMS).
• Coordinate follow-up contacts if no appointment is made.
• Confirm appointments and post them on the appointment board.
• Maintain accurate customer data and respond to website inquiries.
• Ensure CSI remains at or above company standards.

Skills

Customer service

Communication skills

Time management

Interpersonal skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick City Chevrolet

Location:

5101 E. Independence Blvd, Charlotte, North Carolina 28212

Summary:

Primarily responsible for lead generation activities in support of the company's sales and service goals.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule "no-show" customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience:

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience:

• up to 3 years
• 3-5 years
• 5+ years

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses:

• Valid Driver's License
• Automobile Salesperson License

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Ability to add, subtract, multiply and divide.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownersh