Business Development Representative

HighGround; Katy (TX); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive base salary

Company-paid health insurance

401(k) plan with matching

Opportunities for advancement

Job summary

A leading service provider is looking for a Business Development Representative focused on plumbing referral partnerships. This role involves developing strategic plans, managing relationships with partners, and utilizing CRM systems to ensure effective job lifecycle management. Candidates should have 1-3+ years in business development or sales and strong communication skills. The position offers a competitive base salary plus performance-based bonuses and benefits such as health insurance and a retirement plan.

Qualifications

• 1-3+ years in business development or partner management.
• Experience in home services or plumbing is preferred.
• Excellent communication and presentation skills required.

Responsibilities

• Build and execute a strategic plan for acquiring plumber referral partners.
• Conduct outreach via calls and meetings to educate potential partners.
• Track activity-based and outcome-based KPIs.

Skills

Business development

Partner management

Communication skills

CRM proficiency

Analytical thinking

Tools

Luxor CRM

DASH

Microsoft Office Suite

Job description

Overview

Base pay range: $70,000.00/yr - $70,000.00/yr

Role: Business Development Representative (BDR) — Plumber Referral Channel

Company: Dry Force

Location: Houston, TX

This role is focused on sourcing, activating, and growing referral partnerships with plumbing companies that serve as a primary lead source for restoration jobs. It emphasizes developing relationships, managing partner engagement through Luxor CRM, and ensuring operational handoffs through DASH for job lifecycle management. Success is measured through partner activation, referral quality and volume, conversion rate, and partner satisfaction.

Responsibilities

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Force’s services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.

Pipeline, Forecasting & Reporting

• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.

Lead & Job Flow Coordination

• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

Required Qualifications

• 1–3+ years in business development, outside sales, or partner management.
• Experience in home services, restoration, or plumbing industries is highly preferred.
• Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
• Excellent communication and presentation skills with a strong relationship-building mindset.
• Ability to analyze performance metrics and adapt activities to improve outcomes.
• Valid driver’s license, reliable transportation, and ability to travel within assigned territory.

Preferred Qualifications

• Familiarity with restoration processes, insurance workflows, and TPA networks.
• Experience organizing training sessions, workshops, or lunch-and-learns for partner businesses.
• Demonstrated ability to manage multiple partnerships simultaneously in fast-paced environments.

Core Competencies

• Relationship Builder – Earns trust through consistent follow-up, reliability, and adding value.
• Urgency & Ownership – Acts decisively to support partners and ensure rapid response to referrals.
• Process Discipline – Maintains CRM data integrity and follows structured engagement Playbooks.
• Analytical Thinking – Uses data from Luxor CRM and DASH to evaluate performance trends.
• Communication Excellence – Communicates clearly with both internal teams and external partners.

Tools & Systems

• Luxor CRM – Partner and pipeline management, activity tracking, and forecasting.
• DASH – Job lifecycle tracking, dispatch coordination, and referral-to-job integration.
• Microsoft Office Suite
• Route planning and virtual meeting software.

Key Performance Indicators (KPIs)

• Partner Activation: Number of new plumber partners launched per month.
• Referral Volume & Quality: Referrals per partner and lead-to-job conversion rate.
• Response Speed: Time from referral receipt to job initiation.
• Partner Retention: Repeat referral rate and partner satisfaction.
• Data Integrity: Accuracy of Luxor CRM records and compliance with DASH SLAs.

30/60/90‑Day Plan

• 30 Days: Complete onboarding, learn systems (Luxor, DASH), shadow top performers, and start prospect mapping.
• 60 Days: Begin independent outreach, activate initial plumber partners, and achieve first referral conversions.
• 90 Days: Maintain full pipeline, deliver consistent referral results, and present territory growth plan.

Compensation & Benefits

• Competitive base salary plus performance-based commissions/bonuses.
• Company-paid health insurance
• Dental, vision insurance
• PTO
• 401(k) Plan with generous company matching and 100% vesting.
• Company-paid short and long-term disability
• Company-paid life insurance
• Mileage reimbursement or company vehicle policy depending on territory.
• Opportunities for advancement.

Equal Opportunity Statement

Dry Force is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Specialty Trade Contractors