Business Development Representative

Leachman Buick GMC Cadillac; Bowling Green (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

401(K) Retirement Plan with Company M"

Holiday Pay

Vacation Pay

Discounts on Service and Parts

Job summary

Leachman Buick GMC Cadillac in Bowling Green, KY is seeking a motivated BDC/Customer Service professional to join our team. You will represent the dealership over the phone, manage incoming inquiries, and help grow our customer base.

Expect to maintain a positive, energetic demeanor, handle multiple software tools, and follow established processes to deliver excellent service and support dealership targets for CSI/SSI improvements.

Qualifications

• Valid and clean driving record for the past two years.
• Strong Time Management skills, Teamwork, Attention to detail, Productivity, and Sales Orientation.
• Pre-employment background check and drug screen required.
• Ability to work in a process-driven environment.
• Proficient in navigating and managing multiple software applications simultaneously.
• Quick and efficient in acquiring new skills.

Responsibilities

• Follow the direction of the BDC Manager and Sales Management Team.
• Create positive public relations while effectively managing timelines.
• Acquire new customers and improve CSI/SSI according to company targets.
• Regularly update and refine customer data to ensure quality and accuracy.
• Maintain a consistently positive and engaging demeanor during phone conversations.
• Effectively manage heavy phone contact while providing excellent customer service.
• Be invested in driving the dealership's success and achieving goals.

Skills

Time Management

Teamwork

Attention to detail

Productivity

Sales Orientation

CRM software

Multi-system navigation

Tools

CRM software

Data Entry Systems

Job description

About Us

At Leachman we believe in hard work driven by the desire for success. We work as a team to pursue excellence daily. Things occur that we cannot control but we will not allow it to affect our pursuit of excellence, our discipline, our attitude. In these situations, we must be solution oriented. Our commitment to our culture and process will lead us to success. We will not look at the "scoreboard" but will grade ourselves by how well we worked the process that day.

Our vision is to be the best dealership group in the USA. We will pursue growth and aim to be the most successful dealership in the South, while providing the best workplace for employees, the best experience for our customers, and be a pivotal part of each community we serve. We believe that each employee contributes directly toLeachman's growth and success, and we hope you will take pride in being a member of our team.

What we Offer

• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(K) Retirement Plan with Company Match
• Holiday Pay
• Vacation Pay
• Accident Death & Dismembered Insurance
• Hospitalization Insurance
• Short Term Disability Plan
• Long Term Disability Plan
• Military Leave
• Voting Time Off
• Demonstrator Vehicle Discount
• Employee Discounts for Vehicle Service and Parts/Accessories
• Uniform & Uniform Maintenance
• Complimentary Family Meals
• Sponsorship sporting, art & music event tickets

About the Role

• Follow the direction of theBDCManager and Sales Management Team.
• Create positive public relations while effectively managing timelines.
• Acquire new customers and improveCSI/SSI according to company targets.
• Regularly update and refine customer data to ensure quality and accuracy.
• Maintain a consistently positive and engaging demeanor during phone conversations.
• Effectively manage heavy phone contact while providing excellent customer service.
• Be invested in driving the dealership's success and achieving goals.

Qualifications and Skills

• Valid and clean driving record for the past two years.
• Strong Time Management skills, Teamwork, Attention to detail, Productivity, and Sales Orientation.
• Pre-employment background check and drug screen required.
• Ability to work in a process-driven environment.
• Proficient in navigating and managing multiple software applications simultaneously.
• Quick and efficient in acquiring new skills.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Leachman will be based on merit, qualifications, and abilities. Leachman does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Leachman will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.