Business Development Operations Analyst

Safran Defense & Space, Inc.; Bedford (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

Safran Defense & Space, Inc. in Bedford, NH, is seeking a Business Development Operations Analyst to support the Sales team. You will process quotes and purchase orders in Salesforce, drive forecast accuracy, and provide KPI reporting to stakeholders to improve front-end operations.

The role requires strong communication, organizational skills, and a collaborative mindset, with US citizenship or permanent residency. Experience with Salesforce CPQ is a plus. Travel is minimal.

Qualifications

• Experience in administrative or sales operations preferred.
• Salesforce CPQ familiarity is a plus.
• US Citizenship or permanent resident status required.

Responsibilities

• Process quotes and purchase orders in Salesforce per SOPs.
• Coordinate monthly forecast meetings with stakeholders to align shipping dates.
• Track license/status for orders in coordination with Export Control.
• Reconcile orders intake with Salesforce monthly.
• Update SOPs and notify stakeholders of Salesforce changes.
• Perform onboarding and training for new Salesforce users.
• Strengthen sales admin relationships with distributors and partners.

Skills

Strong communication & presentation

Organizational skills

Can-do attitude

Results oriented

MS Office proficiency

Team collaboration

US Citizenship or PR

Tools

Salesforce CPQ

Job description

About Our Mission

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran DSI Business Unit: Optronics

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Headquartered in Bedford, NH, Safran DSI Optronics (formerly Optics 1) is a global leader in full-service design and production of electro-optic and navigation systems. Leveraging core competencies in defense technologies, Optronics provides unmatched, first-class mission solutions for military and law enforcement personnel.

We have a high-paced, high-energy environment focused on acknowledging individual and team successes, as well as overall growth. Optronics is a community that cares about the mission of our customers. Our team believes in supporting and enriching our community through engagement; whether that means giving back to our troops, veterans and their families, investing in next generation innovators through STEM education, or higher education initiatives, giving back is an important part of who we are as a team.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary.

Position Profile

DSI Optronics has a great opportunity for a Business Development Operations Analyst to join the Sales team. This individual will be an important member in supporting business development and sales managers in the processing of quotes to customers and receipt of purchase orders from customers in a timely manner in Salesforce CRM. This individual will also help drive quote forecasting and KPI reporting to stakeholders, driving insight into front-end operations.

Responsibilities

• Process quotes and purchase order receipts per standard internal operating procedures within the Salesforce environment. Collaborate with Purchasing, Finance, Export Control, and Operations to meet quote deadlines in support of RFQ opportunities.
• Coordinate monthly internal shipment meetings with various stakeholders to align on monthly forecasts and mitigate delays. If internal delays are communicated, coordinate with external customers on the updated forecasted shipping dates.
• Track and manage license status for orders in coordination with Export Control.
• Reconcile orders intake with Salesforce monthly.
• Update standard operating procedures as required and notify stakeholders of changes to Salesforce environment, if applicable.
• Perform onboarding and training as necessary for new members to the Salesforce environment.
• Strengthen sales administration relationships with various distributors, prospects, clients, and partners in the government contracting environment.
• Perform other ad-hoc duties and change management initiatives as assigned in support of ongoing operations.

What You’ll Need To Be Successful

• Strong communication and presentation skills.
• Strong organizational skills and attention to detail.
• Team player with a “can do” attitude.
• Results driven, thorough, and timely.
• Proficient with Microsoft: Excel, Word, PowerPoint.
• Demonstrated ability to effectively collaborate with team members.
• US Citizenship or Permanent Resident.

Ideally, You’ll Also Have

• 1 to 2 years working in an administrative environment.
• Salesforce Cloud and CPQ experience a plus.

TRAVEL

less than 5 % occasional travel

EEO STATEMENT & ACCESSIBILITYs

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).