Business Development Mgr

Central States; Tooele (UT); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid time off for community service

Job summary

Central States Manufacturing is seeking a Revenue-generating Business Development Manager to grow existing customer accounts in the assigned territory. This field-based role emphasizes in-person relationships, understanding customer needs, and delivering tailored solutions to drive revenue.

You will prospect new markets, collaborate with Inside Sales, Operations, Quality, and Marketing, conduct on-site visits, train customers on products and the Central Link platform, and represent the company

Qualifications

• Proven ability to build and maintain customer relationships in a field-based role.
• Strong communication and presentation skills with a customer-first mindset.
• Experience developing and executing territory sales plans and growth strategies.
• Proficiency with Microsoft Office and CRM tools for data management and reporting.

Responsibilities

• Serve as the primary field-based representative, fostering customer relationships and delivering on-site value.
• Own new business development: prospect, cold-call, visit, and convert opportunities.
• Develop and execute strategic territory plans to achieve sales and revenue targets.
• Lead customer training on products and the Central Link platform to improve adoption.

Skills

Customer focus

Reliability

Teamwork

Strategic selling

CRM knowledge

Tools

Microsoft Office

CRM system

Job description

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

So, who are we looking for?

People who “Own It”

— Commitment to the customer, the company, and each other:

You are customer-focused with an eye for detail.

You are reliable.

People Who “Can Do” – Our Attitude

You are an innovative thinker pursuing continuous improvement.

You embrace teamwork.

You want to positively make an impact and open to change.

People who “Act in Love”

— Treats others with humility, respect, kindness, honesty, patience, and self-control.

You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

Summary

The Business Development Manager is a revenue-generating, field-based role responsible for managing and growing existing customer accounts within an assigned territory. This position focuses on building strong, in-person relationships, understanding customer business needs, delivering tailored solutions, and driving revenue growth through proactive service and strategic support.

Core Functions

• Serve as the primary field-based representative of Central States by fostering strong customer relationships, delivering on-site value, supporting ongoing customer success, and maintaining professional product displays with current marketing materials.
• Own all new business development responsibilities, including acquiring and activating new accounts, prospecting target markets, conducting cold calls and field visits, leveraging referrals and research, and positioning Central States as the supplier of choice.
• Develop and execute strategic sales and territory plans that prioritize high-impact accounts, identify new opportunities, balance customer visits with follow-ups, and drive achievement of territory goals such as pounds sold, customer growth, and year-over-year revenue.
• Establish a strong in-person regional presence by visiting prospective and existing customers, observing competitive activity, gathering market intelligence, and uncovering opportunities for new products, improvements, or innovation.
• Manage, grow, and recover accounts within the territory by re-engaging underperforming or lost customers, identifying expansion opportunities, and increasing product penetration and customer volume.
• Lead customer training on Central States products and the Central Link platform to enhance efficiency, ordering accuracy, tool adoption, and overall customer engagement.
• Represent Central States at trade shows, industry events, and customer functions to strengthen brand visibility, reinforce partnerships, and support sales initiatives.
• Collaborate cross-functionally with Inside Sales, Operations, Quality, and Marketing to support customer needs, resolve issues, and maintain alignment on territory priorities and customer expectations.
• Proactively address and resolve quality concerns through on-site visits, partnership with the Corporate Quality Team, guided warranty support, and customer-focused issue resolution.
• Maintain accurate CRM documentation including visit notes, updated contacts, account changes, follow-up actions, and use social media to actively grow brand awareness, promote company values, and enhance visibility with customers, employees, industry partners, and candidates.
• Act as a strategic advisor and advocate for customers by aligning Central States’ products and services with their goals while demonstrating the company’s core values: Own It, Can Do, and Act In Love.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.

Key Measures Of Success

• Achievement of assigned territory sales goals, including new business pounds sold, pounds sold, down customer increases, lost accounts recovered and revenue growth targets.
• Consistently onboarding new customers each month and converting qualified leads into active buying accounts.
• Speed and completeness of the onboarding process, including timely first orders, product education, and customer setup.
• Demonstrated strategic thinking to identify new business opportunities, growth opportunities, address competitive threats, and anticipate evolving customer needs.
• Effectively collaborates with cross-functional sales team members to achieve territory goals and deliver an exceptional customer experience.
• Ensure customers have appropriate, up-to-date product displays and marketing materials, managing delivery and usage within budget.
• Consistently receives high customer satisfaction scores, with actionable feedback that supports account retention and growth.
• Ensures a seamless transition of accounts from the Regional Sales Executive, building immediate trust, maintaining service continuity, and driving early engagement with the customer.
• Consistent, timely, and accurate use of the CRM system with documented activity, updated statuses, and clearly defined next steps to ensure visibility, accountability, and effective cross-functional collaboration.
• Executes effective territory planning and time management, prioritizing high-impact accounts and maintaining a consistent in-person presence across the territory.
• Demonstrates a strong understanding of the metal industry and actively aligns with Central States Manufacturing’s strategic initiatives.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems to manage customer data, reporting, and create effective product displays and customer-facing presentations.
• Professionalism in every customer interaction along with consistent demonstration of Central States’ core values:
• Own It – Commitment to customer, company, and each other.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Supervisory Responsibilities

None,