Business Development Expert SMS

ZEISS Group; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group in the United States seeks a Business Development Expert to serve as the primary interface with customers within the SSC and partner with Strategic Marketing at the SBU level. You will translate region-specific insights into solution development, support NPIs, and drive repeat business with local application experts.

Key duties include leading solution development with customers, maintaining market intelligence, coordinating cross-functional launches, and enabling field teams with

Qualifications

• Master’s degree in mechanical, electrical, or related engineering is required; PhD preferred.
• 10+ years of technical experience in photomask manufacturing or wafer fabrication; established industry contacts and expertise.
• Experience gathering customer process insights and competitive intelligence through field engagement, product analysis, and industry events.
• Experience launching new products with customers.
• In-depth knowledge of the semiconductor market, innovation cycles, and regulatory environment.
• Established customer relationships and industry network.
• Expertise in optical systems, materials, metrology, and semiconductor processes.
• Knowledge of photomask shop processes, including alignment, metrology, and repair.
• Strong relationship-building skills and ability to understand customer processes and challenges.
• Excellent communication skills, including presenting complex technical information to varied audiences.
• Strong analytical and systems-thinking skills to connect customer challenges with SMS technologies and products.

Responsibilities

• Customer Engagement and Solution Development: Serve as the primary day-to-day customer interface and facilitate technology exchange within SSC US. Lead local solution-development activities in collaboration with customers and internal stakeholders.
• Market Intelligence: Develop and maintain region-specific knowledge of customer processes, competitor activities at the field and product levels, and relevant industry conferences. Consolidate and communicate relevant market insights to Strategic Marketing, Product Owners, and Heads of FoBs within SMS.
• New Product Introductions: Lead successful new product introductions (NPIs) in partnership with dedicated local application experts. Support NPI projects through repeat purchase, including providing input to establish priorities during customer evaluations.
• Strategic and Cross-Functional Collaboration: Serve as the primary SSC counterpart to Strategic Marketing SMS, enabling direct alignment between Field Marketing and Strategic Marketing. Support TRMs by providing regional input and aligning customer insights, NPI learnings, and market observations with relevant headquarters stakeholders.
• Organizational Implementation and Field Enablement: Support implementation of the new Business Development and Field Marketing role in the United States and help establish clear differentiation from Application SMT responsibilities. Advance customer-value-focused field execution for SMS and facilitate the regional transfer of new tools and technologies from SMT-5 ("Beyond") through the SSC organization.
• Key Relationships and Customer Interfaces: Build and maintain effective working relationships with leading U.S. semiconductor customers, local application experts, and customer teams engaged in technology exchange, new product introductions, and solution-development initiatives.

Skills

Customer engagement

Market intelligence

NPIs / new product introductions

Strategic collaboration

Field enablement

Relationship building

Communication

Project management

English proficiency

Education

Master’s degree in mechanical, electrical, or related engineering

PhD preferred

Job description

About Us

How many companies can say they've been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Business Development Expert serves as the primary day-to-day customer interface within the SSC and as the regional counterpart to the Strategic Marketing department at the SBU level. This position facilitates customer and technology exchange, consolidates region-specific knowledge of customer processes and competitive field intelligence, and supports successful new product introductions in partnership with local application experts. Working closely with Strategic Marketing, Product Management, and the SBUs, the Business Development Expert translates regional customer insights into solution development, new product introduction support, and repeat-business opportunities.

Sound Interesting? Here's what you'll do:

• Customer Engagement and Solution Development Serve as the primary day-to-day customer interface and facilitate technology exchange within SSC US. Lead local solution-development activities in collaboration with customers and internal stakeholders.
• Market Intelligence Develop and maintain region-specific knowledge of customer processes, competitor activities at the field and product levels, and relevant industry conferences. Consolidate and communicate relevant market insights to Strategic Marketing, Product Owners, and Heads of FoBs within SMS.
• New Product Introductions Lead successful new product introductions (NPIs) in partnership with dedicated local application experts. Support NPI projects through repeat purchase, including providing input to establish priorities during customer evaluations.
• Strategic and Cross-Functional Collaboration Serve as the primary SSC counterpart to Strategic Marketing SMS, enabling direct alignment between Field Marketing and Strategic Marketing. Support TRMs by providing regional input and aligning customer insights, NPI learnings, and market observations with relevant headquarters stakeholders.
• Organizational Implementation and Field Enablement Support implementation of the new Business Development and Field Marketing role in the United States and help establish clear differentiation from Application SMT responsibilities. Advance customer-value-focused field execution for SMS and facilitate the regional transfer of new tools and technologies from SMT-5 ("Beyond") through the SSC organization.
• Key Relationships and Customer Interfaces Build and maintain effective working relationships with leading U.S. semiconductor customers, local application experts, and customer teams engaged in technology exchange, new product introductions, and solution-development initiatives.

Do you qualify?

• Master's degree in mechanical, electrical, or related engineering required; PhD preferred.
• 10+ years of technical experience in photomask manufacturing or wafer fabrication, with industry contacts and expertise in at least one of the following: Photomask manufacturing Inspection and metrology Yield engineering and patterning Extensive experience co-developing products and managing strategic customer partnerships.
• Experience gathering customer process insights and competitive intelligence through field engagement, product analysis, and industry events.
• Experience launching new products with customers.
• In-depth knowledge of the semiconductor market, innovation cycles, and regulatory environment.
• Established customer relationships and industry network.
• Expertise in optical systems, materials, metrology, and semiconductor processes.
• Knowledge of photomask shop processes, including alignment, metrology, and repair.
• Strong relationship-building skills and ability to understand customer processes and challenges.
• Excellent communication skills, including presenting complex technical information to varied audiences.
• Strong analytical and systems-thinking skills to connect customer challenges with SMS technologies and products.
• Ability to bridge technology, business, and customer stakeholders across disciplines.
• Strong project management skills.
• Business-level fluency in English.

Benefits

• Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay
• The list goes on!

We have amazing benefits to support you as an employee at ZEISS!

The above is intended to describe the general content of and requirements for this job. It is not to be constr