Business Development Center Service Representative - Baxter Subaru Omaha

Baxter Ford Omaha; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full-time schedule

Comprehensive benefits

Training and development

Employee discounts

Educational reimbursement

Employee assistance program

Paid holidays

Job summary

Baxter Subaru Omaha is seeking a Business Development Center Service Representative in Omaha, NE. You will schedule appointments for the service department and deliver extraordinary customer service to ensure guest retention.

Use a multi-line phone system to handle high-volume calls, work toward goals to boost service retention, and take on additional duties as assigned by management. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Call center or customer service experience preferred.
• Must be at least 18 years old with a valid driver's license.

Responsibilities

• Schedule appointments for the Service Department.
• Provide extraordinary customer service to maintain customer retention.
• Operate a multi-line phone system to handle high-volume inbound calls.
• Meet and sustain goals to improve ongoing service retention via multiple communication methods.
• Additional duties as assigned by management.

Skills

Call center experience

Customer service

Job description

Description

Do you want to help transform the auto industry? Come let Baxter Subaru Omaha show you just how Remarkable you can be!At Baxter Subaru Omaha, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Baxter Subaru Omaha teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly


• Make it matter by maximizing impact and focusing on what matters most


• Win together by operating with a team first perspective


• Be caring by genuinely caring for and supporting others


• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Baxter Subaru Omaha we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER SUBARU OMAHA!

Your Purpose as a Business Development Center Service Representative:

• Scheduling appointments for the Service Department


• Ensure customer retention by providing extraordinary customer service


• Use multi-line phone system to receive high volume inbound calls


• Achieve and maintain goals to increase ongoing service retention by using multiple forms of communication


• Other responsibilities as assigned by management

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.

Additional Qualifications:

• Call center or customer service experience preferred.

Your Well-Being:

• Competitive Pay: $20.00/Hour + Bonuses


• Flexible Work Schedule: Full-Time, M-F, 8 AM - 5 PM


• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance


• Training and Development Opportunities for All Employees


• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more


• Educational Reimbursement: General and specialized technical automotive degrees


• Employee Assistance Programs


• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.