Business Control Testing Analyst

North Star Leasing Company; Marietta (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Peoples Bank in Marietta, OH is seeking a Business Control Testing Analyst to execute quality control and control testing across lines of business, assess processes, and ensure compliance with internal policies and regulatory requirements.

You will partner with Compliance, Risk, and Audit to communicate findings, validate root causes, and support remediation. A Bachelor's degree and banking experience are required, with strong analytical and communication skills throughout the role.

Qualifications

• Bachelor’s Degree.
• Banking or financial services industry experience.
• Solid critical thinking and analytical skills.
• Comprehensive understanding of Peoples’ vision, strategy, policies, procedures and regulations.
• Above averagewritten and oral communication skills; ability to plan and organize resources to achieve goals; composed under pressure and ability to effectively manage conflict.
• Strong interpersonal skills.
• Proficiency in Microsoft 365 applications and collaboration tools.
• Ability to lead projects to achieve cross-functional results.
• Team player.

Responsibilities

• Execute quality control and control testing activities across assigned lines of business in accordance with established testing methodologies and schedules.
• Perform detailed reviews of transactions, processes, and controls to assess accuracy, effectiveness, and compliance with internal policies and regulatory requirements.
• Document testing procedures, workpapers, and results in a clear, consistent, and audit-ready format.
• Identify control gaps, process weaknesses, and potential compliance risks, and elevate findings in a timely manner.
• Partner with business units to communicate testing results, validate root cause, and support development of corrective action plans.
• Track and validate remediation efforts to ensure issues are resolved effectively and within established timelines.
• Maintain testing logs, issue tracking, and reporting to support management oversight and audit requirements.
• Analyze testing results and trends to identify systemic issues, emerging risks, or opportunities for process improvement.
• Assist in the development, enhancement, and maintenance of QC testing procedures, scripts, and documentation standards.
• Support internal and external audit activities by providing documentation, responding to inquiries, and explaining testing methodology and results.
• Ensure adherence to regulatory expectations, enterprise risk frameworks, and internal control standards.
• Collaborate with cross-functional teams, including Compliance, Risk, and Audit, to strengthen the overall control environment.
• Contribute to reporting and dashboards used for management, audit committee, or regulatory review.
• Lead cross-functional task forces to effect change and improve operational processes.
• Participate in the weekly Complaint Task Force, which has oversight for complaint management. Provide feedback and guidance to Task Force executives.
• Participant in bank wide Change Management process and first line of defense Enterprise Risk Management discussions.
• Support and, as needed, back up the Client Advocacy Specialist in the end-to-end complaint management process, including intake review, root cause analysis, and remediation validation
• Will perform special projects as assigned.

Skills

Critical thinking

Analytical skills

Written communication

Oral communication

Interpersonal skills

Lead projects

Team player

Education

Bachelor’s Degree

Tools

Microsoft 365

Job description

Business Control Testing Analyst

Regular Full Time Banking Analysts Marietta OH - Putnam, Marietta, OH, US

6 days ago Requisition ID: 5072

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland.We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek’s America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose:

This position will be responsible for executing quality control and control testing activities to assess the effectiveness of business processes and controls. This role identifies control gaps, supports regulatory and internal compliance, and ensures testing results are accurately documented and reported. The analyst partners with business units to support remediation efforts and strengthen the overall control environment.

Job Duties:

• Execute quality control and control testing activities across assigned lines of business in accordance with established testing methodologies and schedules
• Perform detailed reviews of transactions, processes, and controls to assess accuracy, effectiveness, and compliance with internal policies and regulatory requirements
• Document testing procedures, workpapers, and results in a clear, consistent, and audit-ready format
• Identify control gaps, process weaknesses, and potential compliance risks, and elevate findings in a timely manner
• Partner with business units to communicate testing results, validate root cause, and support development of corrective action plans
• Track and validate remediation efforts to ensure issues are resolved effectively and within established timelines
• Maintain testing logs, issue tracking, and reporting to support management oversight and audit requirements
• Analyze testing results and trends to identify systemic issues, emerging risks, or opportunities for process improvement
• Assist in the development, enhancement, and maintenance of QC testing procedures, scripts, and documentation standards
• Support internal and external audit activities by providing documentation, responding to inquiries, and explaining testing methodology and results
• Ensure adherence to regulatory expectations, enterprise risk frameworks, and internal control standards
• Collaborate with cross-functional teams, including Compliance, Risk, and Audit, to strengthen the overall control environment
• Contribute to reporting and dashboards used for management, audit committee, or regulatory review
• Lead cross-functional task forces to effect change and improve operational processes.
• Participate in the weekly Complaint Task Force, which has oversight for complaint management. Provide feedback and guidance to Task Force executives.
• Participant in bank wide Change Management process and first line of defense Enterprise Risk Management discussions.
• Support and, as needed, back up the Client Advocacy Specialist in the end-to-end complaint management process, including intake review, root cause analysis, and remediation validation
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Bachelor’s Degree
• Banking or financial services industry experience
• Solid critical thinking and analytical skills
• Comprehensive understanding of Peoples’ vision, strategy, policies, procedures and regulations
• Above averagewritten and oral communication skills; ability to plan and organize resources to achieve goals; composed under pressure and ability to effectively manage conflict
• Strong interpersonal skills
• Proficiency in Microsoft 365 applications and collaboration tools.
• Ability to lead projects to achieve cross-functional results.
• Team player

Basic Qualifications:

• Bachelor’s Degree.
• Banking or financial services industry experience.