Business Control Manager

Bank of America; Phoenix (AZ); Hybrid; USD 125,000 - 155,000; Full time

Job summary

Bank of America in Phoenix, AZ is seeking a seasoned Business Controls Manager to lead internal controls and regulatory management within a Line of Business or Enterprise Control Function. You will drive QA, monitoring, and remediation, coordinating a team to uphold enterprise standards and reporting metrics to governance dashboards.

The role emphasizes incident-free control execution, data accuracy, and timely regulatory responses, with opportunities to mentor staff and optimize control

Qualifications

• 7-10 years' experience in risk management, compliance, operational controls and/or LOB underwriting or operations.
• Ability to navigate credit agreements, financial statements, and loan documents.
• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills.
• Ability to work independently and self-manage multiple tasks at once.
• Strong communication and collaboration skills.
• Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change.
• Candidate must be highly organized.
• Candidate must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy.

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation.
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Manages the performance and productivity of team members that conduct quality inspection reviews.
• Ensures timely execution of QA activities including control execution, case management, and results reporting.
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Maintain/update Front Line Unit (FLU) procedures for the designated regulation and serve as a point of contact and Subject Matter Expert (SME).
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.

Skills

Risk management

Leadership

Communication

Data accuracy

Problem solving

Independent work

Organizational skills

Cross-functional collaboration

Tools

Outlook

Excel

SharePoint

PowerPoint

Teams

Job description

Hybrid - Phoenix, Arizona, United States · Grand Rapids, Michigan, United States · Charlotte, North Carolina, United States

Aug 14, 2026

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Controls Manager (Regulatory Management Team) will lead a team responsible for executing FDIC Higher Risk assessments.

Will consider other Enterprise Credit Commercial locations.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Maintain/update Front Line Unit (FLU) procedures for the designated regulation and serve as a point of contact and Subject Matter Expert (SME)
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Required Qualifications

• 7-10 years' experience in risk management, compliance, operational controls and/or LOB underwriting or operations
• Ability to navigate credit agreements, financial statements, and loan documents
• Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills
• Ability to work independently and self-manage multiple tasks at once
• Strong communication and collaboration skills
• Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change
• Candidate must be highly organized
• Candidate must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy

Desired Qualifications

• Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance, Audit and Credit Review on a regular basis
• Experience in Commercial Banking, credit underwriting, monitoring and familiar with credit policy and procedures
• Regulatory, audit, and/or issue management experience

Bank of America is a global financial institution offering comprehensive banking, investment, and asset management services to individuals, businesses, and corporations.

Banking Credit Intermediation Financial Services

100 North Tryon Street, Charlotte, NC 28202, US 16001 Dallas Pkwy, Addison, TX 75001, US 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US 135 S La Salle St, Chicago, IL 60603, US 500 W 7th St, Fort Worth, TX 76102, US 333 S Hope St, Los Angeles, CA 90071, US 7105 Corporate Dr, Plano, TX 75024, US 115 W 42nd St, New York, NY 10036, US

Company Bank of America

Location Hybrid - Phoenix, Arizona, United States · Grand Rapids, Michigan, United States · Charlotte, North Carolina, United States