Business Continuity Spec

PNC; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical package

Dental and vision coverage

Retirement plans

Paid time off

Educational assistance

Job summary

PNC is seeking a Business Continuity Specialist within its Technology Security and Resilience organization. The role is based in Phoenix, AZ or Pittsburgh, PA and focuses on quality monitoring, incident assessment, and comprehensive event response.

You will prepare and monitor continuity plans, oversee testing, and coordinate recovery activities across technology, operations, and facilities. A bachelor’s degree with 2+ years of relevant experience is required.

Qualifications

• University or college degree with 2+ years of relevant professional experience (or equivalent combination of education, certification, and experience).
• Strong engineering mindset; knowledge of risk management, business continuity, and incident response.
• Excellent communication, decision‑making and critical‑thinking skills.
• Ability to work independently and prioritize multiple projects in a fast‑moving environment.

Responsibilities

• Prepare and monitor quality assessments for day‑to‑day incidents and large‑scale events, including technology, civil, political, economic, and natural hazards.
• Analyze risks, develop response plans, and coordinate resources to mitigate impact on people, property and customers.
• Provide 24/7 support coordination and real‑time incident triage for enterprise‑level events such as technology disruptions, life‑safety emergencies, and operational hazards.
• Collaborate with Enterprise Event Management and cross‑functional teams to advance program objectives and ensure compliance with regulatory requirements.
• Lead resource coordination aligned with designated response plans for large business segments or groups.
• Execute and improve the full lifecycle of crisis management, emergency management, contingency planning, and disaster preparedness.
• Participate in lifecycle planning activities including business impact analysis, risk assessment, recovery planning, and testing.
• Maintain continuous situational awareness and threat monitoring across all hazards and intelligence sources.

Job description

Position Overview

As a Business Continuity Specialist within PNC's Technology Security and Resilience organization, you will be based in either Phoenix, AZ or Pittsburgh, PA. The role is an individual contributor focused on quality monitoring, incident assessment, and comprehensive event response.

Responsibilities

• Prepare and monitor quality assessments for day‑to‑day incidents and large‑scale events, including technology, civil, political, economic, and natural hazards.
• Analyze risks, develop response plans, and coordinate resources to mitigate impact on people, property and customers.
• Provide 24/7 support coordination and real‑time incident triage for enterprise‑level events such as technology disruptions, life‑safety emergencies, and operational hazards.
• Collaborate with Enterprise Event Management and cross‑functional teams to advance program objectives and ensure compliance with regulatory requirements.
• Lead resource coordination aligned with designated response plans for large business segments or groups.
• Execute and improve the full lifecycle of crisis management, emergency management, contingency planning, and disaster preparedness.
• Participate in lifecycle planning activities including business impact analysis, risk assessment, recovery planning, and testing.
• Maintain continuous situational awareness and threat monitoring across all hazards and intelligence sources.

Job Description

• Assist in developing business continuity and disaster recovery plans; oversee testing, emergency response, and recovery activities.
• Support business recovery, crisis management, emergency management, and contingency planning throughout the continuity lifecycle.
• Communicate and maintain the business continuity lifecycle, ensuring readiness and compliance.
• Monitor and report on business continuity process compliance, readiness, events, and exercise results.
• Develop, enhance, and disseminate continuity processes and standards; support training delivery.

Qualifications

• University or college degree with 2+ years of relevant professional experience (or equivalent combination of education, certification, and experience).
• Strong engineering mindset; knowledge of risk management, business continuity, and incident response.
• Excellent communication, decision‑making and critical‑thinking skills.
• Ability to work independently and prioritize multiple projects in a fast‑moving environment.

Preferred Skills

• Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, IT Continuity, Process Design, Regulatory Compliance, Resilience Planning

Competencies

• Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning (Tactical, Strategic, Requirements Analysis)

Experience

Roles at this level typically require a university or college degree and a minimum of two years of relevant professional experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelor’s degree.

Certifications & Licenses

No required certifications or licenses.

Benefits

PNC offers a comprehensive benefits package that may include medical, dental, vision, life insurance, disability protection, retirement plans, and paid time off. Additional benefits may vary by eligibility and include educational assistance, wellness programs, and maternity or parental leave.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Disability Accommodations Statement

Applicants who require accommodations during the application process may contact [e-mail] or call 877‑968‑7762, noting “Workday” for accommodation assistance. All information will be kept confidential and used only for the requested accommodations.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.