Business Continuity Management Lead

Mercury Com; New York (NY); Remote; USD 163,000 - 204,000; Full time

Job summary

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. This role sits in Risk and reports to senior leadership, including the CRO, guiding governance, testing, and remediation across Engineering, Operations, Product, and legal/compliance.

The role involves hands-on initial build: leading BIAs, facilitating exercises, and partnering with teams to close gaps, while aligning with bank-launch readiness

Qualifications

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within fintech, financial institution, tech, or regulated environment.
• Demonstrated history building or enhancing an enterprise BCM program including governance, implementation, testing, and reporting.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
• Technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities and contingency arrangements.
• Proven ability to drive cross-functional remediation with clear ownership boundaries between BCM and business/tech.
• Excellent written and verbal communication skills for senior leadership and governance bodies.
• Experience managing a team of Business Continuity analysts.

Responsibilities

• Develop and implement Mercury's enterprise BCM framework, policies, standards, governance, and operating model with a roadmap to bank-launch readiness.
• Partner with business owners to identify critical services, perform BIAs, and map dependencies across people, processes, technology, facilities, and third parties.
• Establish RTOs and RPOs with business and tech owners; challenge gaps between objectives and capabilities.
• Set standards for continuity plans and recovery procedures; support owners in developing actionable plans.
• Coordinate BCM with tech disaster recovery, incident response, and crisis management with clear activation criteria and comms.
• Design and lead a risk-based exercise program from tabletop to end-to-end tests; drive remediation tracking and closure.
• Partner with Third-Party Risk Management to assess provider recovery capabilities and concentration risks.
• Embed continuity considerations into new products and changes to technology implementations.
• Establish metrics and reporting for readiness, testing outcomes, gaps, and remediation status.
• Build and grow a BCM team, including hiring and development of analysts.

Skills

Business continuity

Disaster recovery

Regulatory compliance

Executive communication

Leadership

Job description

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

About the Role

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. As part of the Risk team, this leader will establish practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions, with direct visibility to the CRO and senior leadership.

This role fills the need for a dedicated leader to coordinate BCM across the organization. The ideal candidate combines deep continuity and resilience expertise with the judgment to build a proportionate program in a fast-moving environment, working effectively with Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams.

The BCM Lead will own the enterprise framework, coordination, oversight, and reporting. Business and technology owners will remain accountable for their continuity plans and recovery execution.Because this is a new program, the Lead will be hands-on in the initial build: facilitating the first round of BIAs and plans side by side with owners, running exercises, and driving identified gaps through remediation. This leader will also work closely with Engineering on technology disaster recovery and with relevant teams on incident response, crisis management, and third-party resilience.

Key Responsibilities

• Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services.
• Partner with business owners to identify critical services, conduct business impact analyses (customer, financial, operational, and regulatory), and map dependencies across people, processes, technology, facilities, and third parties, including single points of failure.
• Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners; challenge gaps between objectives and recovery capabilities.
• Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements.
• Coordinate business continuity with technology disaster recovery, incident response, and crisis management, with clear activation criteria, escalation paths, and communications responsibilities.
• Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests, and drive lessons learned, remediation tracking, and verification that gaps are closed.
• Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities, contingency arrangements, and concentration dependencies.
• Embed continuity considerations into new products, material business changes, and technology implementations.
• Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation.
• Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year.
• Deliver role-based training and promote awareness of continuity responsibilities across the organization.
• Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability.

Qualifications

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment.
• Demonstrated experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
• Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities, contingency arrangements and concentration risk.
• Proven ability to drive cross-functional remediation through influence, with a clear view of where BCM oversight ends and business or technology ownership begins.
• Excellent written and verbal communication skills, including the ability to explain readiness gaps and tradeoffs to senior leadership.
• Experience managing a team of Business Continuity analysts.

Preferred Qualifications

• Familiarity with banking supervisory expectations for business continuity, and operational resilience.
• Experience operating in a company-building or bank-building environment.
• Familiarity with recognized continuity standards, such as ISO 22301, and BCM tools for plan management, exercises, and issue tracking.
• Relevant professional certification, such as CBCP or MBCI.

Leadership Attributes

• Pragmatic, first-principles builder who turns ambiguous needs into clear priorities and designs a program that fits Mercury’s operations and scale.
• Takes ownership and follows through from identified gaps to demonstrated recovery.
• Collaborative, low-ego, and effective across the three lines of defense.
• Calm under pressure and able to facilitate clear decisions during disruptions.
• Able to challenge constructively, distinguish material gaps from theoretical concerns, and avoid over-engineering.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$163,000 - $203,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$146,700 - $183,400 USD

Canadian employees (any location):

$154,100 - $192,600 CAD