Business Consultant (6 months contract with possible extension)

Bloomreach; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Bloomreach is seeking a Senior Business Consultant to deliver value by deploying and utilizing the Engagement Platform. You will gather business requirements, manage data structures, and support data migration during implementation.

You will guide clients on e-commerce, analytics, data management, digital marketing, and marketing automation, aligning roadmaps with client goals and ROI metrics.

Qualifications

• Customer facing experience in B2B/B2C as a vendor, agency, SaaS or consultancy.
• Ownership, self-organization and ability to navigate ambiguous situations.
• Consulting mindset: challenge assumptions and act as trusted advisor.
• Curiosity and growth mindset; willingness to learn matters more than years on CV.
• Stakeholder and relationship management with customers and colleagues.
• English language business proficiency.

Responsibilities

• Become a SME on the Bloomreach Engagement platform.
• Provide leadership and guidance to the business consultancy practice in the DACH, Nordics, UK or Benelux regions.
• Support clients in bringing continuous improvement to their sites, shops or apps (audit pages, AB tests, changes to improve CX and conversion).
• Communicate with clients, teach them how to use the CDP platform, propose improvements for products and decision-making reports.
• Oversee implementation of a client’s applications, websites or online shops.
• Communicate regularly with clients through online channels and on-site visits.
• Utilize AI tools to increase efficiency for you and the customer.

Skills

Customer facing experience

Consulting mindset

Ownership & self-organization

Stakeholder management

English proficiency

Tools

AI tools

Job description

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach is looking for a Business Consultant ! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant.

As a Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a strategic advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies.

Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with each client’s goals and metrics.

You will develop a robust understanding of the Engagement Platform. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.

We are currently allowing flexibility for our employees to work from anywhere for the respective region (Czechia or Slovakia) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis.

What you’ll do:

• Become a SME on the Bloomreach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the DACH, Nordics, UK or Benelux regions.
• Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates)
• Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation
• Oversee implementation of a client’s applications, websites or online shops
• Communicate regularly with clients through online channels and on-site visits
• Utilize AI tools to increase efficiency in your and customer's day to day work

Core skills and experience required for the role:

• Customer facing experience: You have some experience in B2B and/or B2C as a vendor, an agency, in-house eCommerce, or working in a SaaS or consultancy in a customer-facing role.
• Ownership, self-organisation and ability to navigate ambiguous situations: You can independently structure your work, manage multiple customer initiatives and make progress even when the path forward is not fully defined.
• Consulting mindset: you’re comfortable challenging assumptions, asking the right questions and acting as a trusted advisor rather than simply executing customer requests.
• Curiosity and a growth mindset. A genuine willingness to learn matters more to us than years on a CV.
• Stakeholder and relationship management: you can build credibility with customers and colleagues and manage different perspectives and create alignment around next steps
• English language business proficiency

Skills and experience that would be a strong advantage but are not required :

• AI enthusiasm is a strong advantage. This role is evolving fast with AI, and hands-on experience with LLMs, AI Agents or MCPs will set you apart.
• Working knowledge of a marketing technology or …