Business Change Manager

The Elevance Health Companies, Inc.; Norfolk (VA); Hybrid; USD 81,000 - 154,000; Full time

Job summary

Elevance Health is hiring a Business Change Manager to lead AI-enabled transformation initiatives with a focus on process engineering and operational excellence. The role supports cross-functional teams, delivering strategic programs that align with enterprise goals and improve customer experiences.

The position requires a BA/BS and at least five years of process or project experience, with a preference for AI/digital transformation exposure and strong stakeholder engagement.

Qualifications

• Requires a BA/BS in a related field and a minimum of 5 years of process or project experience.
• Experience in business process engineering, operational transformation or process redesign preferred.
• Experience with AI, digital or business transformation initiatives is a plus.

Responsibilities

• Identify issues, define project charter and scope for business transformation, AI and digital initiatives.
• Lead efforts to apply best practices in process engineering and operational excellence.
• Design processes, workflows, operating models and performance measures for enterprise goals.
• Collaborate with Product, Technology and Operations to support implementation and change management.

Skills

Project management

Operational excellence

Stakeholder management

Process improvement

Education

BA/BS in related field

Job description

Business Change Manager

Location: Any Elevance Health PulsePoint. Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

There are two openings for this position supporting Business Solutions Engineering (BSE) within Member & Provider Service. Selected candidates may focus on AI Process Engineering & Delivery or AI Performance & Business Insights based on business needs and experience.

The Business Solutions Engineering (BSE) Team partners across Member and Provider Service to design, implement and optimize AI-enabled customer service capabilities. The team combines business process engineering, operational transformation, AI implementation, performance analytics and change management to ensure digital solutions deliver measurable business value, exceptional customer experiences and scalable operational outcomes. The Business Change Manager is responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.

How you will make an impact: Identifies potential issues, project charter and scope for business transformation, AI and digital initiatives. Leads efforts to identify best practices in business process engineering, operational excellence and AI-enabled service delivery. Identifies impacted parties, business partners and resources required across business, technology and vendor organizations. Develops and designs business processes, workflows, operating models and performance measurement approaches that support business needs and enterprise objectives. Partners with Product, Technology and Operations teams to support implementation, business readiness, testing, deployment and operational transition of AI and digital capabilities. Designs methods for integrating people, process, technology and performance measurement across business functions. Conducts cost/benefit analyses, operational impact assessments and business performance evaluations to support decision making and continuous improvement. Develops operational reporting, dashboards or business insights that monitor adoption, operational performance and business outcomes where appropriate. Supports governance, operational readiness, risk identification and continuous process improvement following implementation. Builds support for business change throughout the business unit through stakeholder engagement, communication and cross-functional collaboration.

Required Qualifications: Requires a BA/BS in a related field and minimum of 5 years process or project related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications: Experience in successfully developing and managing projects with significant operating budget and knowledge of process redesign is strongly preferred. Experience in one or more of the following areas is preferred: Business process engineering or process redesign AI, digital or business transformation initiatives Project or program delivery Business change management and operational readiness User Acceptance Testing (UAT) Business performance measurement, reporting or analytics Dashboard development and KPI reporting Continuous improvement methodologies Cross-functional stakeholder management Member and/or Provider Service operations.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $81,396 to $154,224. Locations: California, New York, New Jersey, Virginia. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Salary and Compensation: The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: BSP > Business Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.