Business Cash Management Specialist

Mountain America Credit Union

Sandy (UT)

On-site

USD 65,000 - 90,000

Full time

5 days ago

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Job summary

Mountain America Credit Union is seeking a Business Cash Management Specialist to foster strong relationships with business members and frontline staff, coordinating service delivery for cash management products. This role includes onboarding, implementation, and training across the cash management suite.

You will analyze business financial statements, underwrite applications, and perform audits to ensure regulatory compliance and accurate ACH/wire processing for members.

Qualifications

Minimum of 3 years of professional experience in a dynamic financial environment.
Specific experience around core banking systems of 3+ years is preferred.
Experience supporting a SAAS solution product or other cash/treasury management services is preferred.
High School Diploma required; some college preferred but not required.

Responsibilities

Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.
Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service.
Underwrites all cash management applications for business services and collaborates with Portfolio Managers to ensure packages meet risk guidelines.
Reads and analyzes business financial statements for credit and risk qualifications for cash management products.
Performs backend setup for all cash management services in multiple programs with high accuracy.
Processes ACH and wire origination files to the Federal Reserve for members with cash management services, requiring high concentration and accuracy.
Provides 1-on-1 training on various systems powered by our cash management suite of products.

Skills

Customer service

Communication

Organization

Analytics

Education

High School Diploma

Tools

Microsoft Office Suite

Outlook

Word

PowerPoint

Excel

Job description

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Job Summary

The Business Cash Management Specialist is responsible for fostering and maintaining strong relationships with our business members and frontline staff relating to cash management products. This role involves coordinating service delivery and ensuring member satisfaction. The specialist will work closely with various departments to support our business membership, resolve issues, and assist our business members with cash management needs. The specialist also performs various functions to support and maintain the cash management members and the associated portfolio. This includes the onboarding, implementation, training and troubleshooting of the various cash management products and payments.

Job Description

To be effective, an individual must be able to perform each job duty successfully.

Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.

Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service.

Possesses a solid foundation and comprehensive understanding of business accounts, transactions, and documentation to effectively assist our members.

Underwrites all cash management applications for business services. This includes partnering with Portfolio Managers and Senior Business Advisors to ensure packages are complete and meet risk guidelines.

Coordinator must be able to read and analyze business financial statements for credit and risk qualifications for certain cash management products.

Performs backend setup for all cash management services in multiple programs with high accuracy.

Payment processing of ACH and wire origination files going to the Federal Reserve for members with cash management services using multiple programs. This process requires high concentration and accuracy.

Assists business members with a 1 on 1 training on various systems powered by our cash management suite of products. This training requires a personalized training experience.

Provides and assists members with technical and system troubleshooting.

Supports the general business member policy and guidelines. This includes acting as a resource and subject matter expert for all business member inquiries and updated procedures.

Responsible for conducting many comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements.

High understanding of federal NACHA & payment guidelines relating to ACH and wire origination.

High understanding of federal check clearing processes for deposited and issued items.

Identifies opportunities and initiates referrals to various departments across the organization.

Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Minimum of 3 years of professional experience in a dynamic financial environment. Specific experience around core banking systems of 3+ years is preferred. Experience supporting a SAAS solution product or other cash / treasury management services is preferred.

Education

High School Diploma required; some college preferred but not required.

Licenses, Certifications, Registrations

N/A

Computer/Office Equipment Skills

Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

Language Skills

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrationsDemonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

Ability to work both autonomously and collaboratively in a fast-paced environment. Must have excellent customer service, communication, organizational and analysis skills. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptative to change, responds positively to altered circumstances or conditions Possess a desire and willingness to learn and continually update knowledge based on financial concepts, strategies, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies Effective in variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently.

Ability to stand, walk, and use hands to handle or reach occasionally.

Vision Requirements

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Weight Lifted or Force Exerted

Ability to lift to 10 pounds occasionally.

Environmental

There are no unusual environmental factors (such as a typical office).

Noise Environment

Moderate noise (business office with computers and printers, light traffic).

Company Culture & Employer Branding

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.