Business Banking Virtual Specialist

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is hiring a Business Banking Virtual Specialist to proactively engage with Business Banking clients and enhance their banking experience by offering financial solutions, education, and problem resolution.

You will collaborate across teams to address client needs, build relationships, and provide tailored business banking guidance while maintaining strict risk and regulatory standards.

Qualifications

• 1 year of portfolio management or related business/customer service experience.
• Proficient in customer contact via inbound/outbound calls and video conferencing.
• Strong written communication with internal and external stakeholders.
• Ability to set priorities and balance workload to meet business objectives.
• Proactive relationship building with clients and internal partners in a fast-paced environment.
• Ability to build rapport virtually, identify client needs, and suggest solutions.

Responsibilities

• Conduct daily outreach through multiple channels to engage Chase Business Banking clients and provide tailored banking solutions.
• Collaborate with service teams to resolve issues, follow up on survey feedback, and escalate when needed.
• Understand clients' cash flow and transactions to recommend cash management, card, payment, and credit options.
• Identify client goals and connect them with bankers or specialists across lines of business.
• Follow risk management protocols and comply with banking policies and regulatory requirements.

Skills

Customer service

Inbound & outbound calls

Written communication

Relationship building

Prioritization

Virtual collaboration

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Outlook

Excel

PowerPoint

Job description

• Business Unit Consumer & Community Banking
• Locations 3415 Vision Dr, Columbus, OH, 43219, US
• Job Schedule Full time

Job Description

If you are passionate about supporting initiatives and executing processes that enhance efficiency and elevate the client experience for Business Clients, then a role as a Business Banking Virtual Specialist is ideal for you.

As a Business Banking Virtual Specialist (BBVS) within our corporate office, you will proactively engage with Business Banking clients to enhance their banking experience and support the well-being of their businesses by offering financial solutions, education, advice, and problem resolution.

Job responsibilities

• Conduct daily outreach through various channels (phone, email, etc.) to engage with Chase Business Banking clients and deliver an exceptional client experience by proactively providing comprehensive business banking solutions tailored to meet the financial needs and circumstances of their businesses.
• Drive a positive client experience by collaborating with relevant service teams to resolve issues, reaching out to clients to address survey feedback, and escalating matters that need further assistance or resolution.
• Consult with clients to understand their business cash flow cycle and transaction channels, identifying cash management, card, payment & credit solutions and recommend ways for clients to safeguard accounts.
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of businesses in order to refer and connect clients with bankers or specialists who can help meet their financial needs.
• Follow all processes and protocols while protecting the firm by applying sound risk management protocols and adhering to policies, procedures, and regulatory banking requirements.

Required qualifications, capabilities, and skills

• Minimum of 1 year of experience in a portfolio management role, or related business/customer service experience.
• Proficient in having customer contact through inbound and outbound calls and video conferencing.
• Proficiency in written communication with individuals at all levels, both internally and externally.
• Ability to determine priorities and maintain a balanced work approach to achieve business objectives.
• Ability to proactively build relationships with clients and internal partners, and influence others in a fast-paced environment to achieve desired outcomes.
• Ability to take initiative and develop rapport to build and maintain client relationships virtually; to identify opportunities and issues by asking targeted questions to assess current client needs and goals; and to assess and recommend viable and appropriate solutions for the client.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience.
• General knowledge of core Business Products and Services, including Deposit, Lending, and Cash Management.
• Proficient in MS Office tools, including Outlook, Excel, Word, and PowerPoint.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.